General Manager-Automotive Service Center
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Key skills for this role
About the Role
KinzaHR is seeking an experienced General Manager to take full ownership of a premium automotive service center in Dubai. The role requires 5-7 years of experience managing a dealership service center or large automotive workshop, with strong leadership, financial, and operational management skills.
Key Skills for This Role
Responsibilities
- Oversee and manage all daily operations of the service center
- Lead, supervise, coach, and evaluate workshop, service advisors, reception, and administrative staff
- Plan staff schedules, attendance, leave management, and manpower allocation
- Ensure all repairs meet high quality standards with minimal comebacks
- Monitor workshop productivity, technician efficiency, and labour utilization
- Maintain a clean, safe, and well organized workshop environment
- Control operational costs, parts inventory, and procurement activities
- Implement and maintain SOPs to improve efficiency and consistency
- Prepare monthly operational reports covering sales, profitability, and KPIs
- Ensure compliance with health, safety, and company standards
- Develop and execute strategies to grow revenue and profitability
- Leverage industry network to acquire retail, fleet, and corporate clients
Requirements
- 5–7 years of experience in managing a dealership service center or large automotive workshop
- Strong leadership and team management experience
- Experience with insurance companies, fleet accounts, and warranty providers
- Strong financial, commercial, and operational management skills
Full Job Posting
Company Overview
- A premium independent automotive service center focused on delivering dealership quality repairs, exceptional customer service, and long term customer relationships.
- The organization aims to become one of Dubai’s most trusted and respected automotive service providers through operational excellence, innovation, and outstanding customer experience.
Core Responsibilities
- Oversee and manage all daily operations of the service center.
- Lead, supervise, coach, and evaluate workshop, service advisors, reception, and administrative staff.
- Plan staff schedules, attendance, leave management, and manpower allocation.
- Ensure all repairs meet high quality standards with minimal comebacks.
- Monitor workshop productivity, technician efficiency, and labour utilization.
- Maintain a clean, safe, and well organized workshop environment.
- Control operational costs, parts inventory, and procurement activities.
- Implement and maintain SOPs to improve efficiency and consistency.
- Prepare monthly operational reports covering sales, profitability, and KPIs.
- Ensure compliance with health, safety, and company standards.
Business Development Responsibilities
- Develop and execute strategies to grow revenue and profitability.
- Leverage industry network to acquire retail, fleet, and corporate clients.
- Establish relationships with insurance companies and secure approved repair status.
- Build partnerships with warranty providers and fleet operators.
- Develop corporate fleet maintenance contracts.
- Identify new business opportunities, services, and revenue streams.
- Represent the company in meetings, negotiations, and industry events.
Customer Experience
- Ensure a seamless and high quality customer journey from booking to vehicle delivery.
- Handle customer complaints professionally and efficiently.
- Improve customer retention, satisfaction, and online reputation.
Qualifications
- 5–7 years of experience in managing a dealership service center or large automotive workshop.
- Strong leadership and team management experience.
- Experience with insurance companies, fleet accounts, and warranty providers.
- Strong financial, commercial, and operational management skills.
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