GEICO Customer Service Representative
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Key skills for this role
About the Role
GEICO is seeking a Customer Service Representative for its Virginia Beach, VA office to provide policyholders with excellent service by answering billing questions, making policy changes, and providing recommendations.
Key Skills for This Role
Responsibilities
- Answer billing questions, make policy changes, and provide recommendations to policyholders
- Deliver personalized service that demonstrates the value of being insured by GEICO
Requirements
- 12+ months of contact center or customer facing service experience required (preferred)
- Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction
- Ability to work and grow in a fast paced, high volume call center environment
- Willingness to learn new skills and ability to adjust to changes quickly
- Open to feedback to support your performance and development
- Solid computer and multi tasking skills
- Minimum of high school diploma or equivalent
- A bachelor’s degree or higher (preferred)
- Active Personal Lines or P&C license (preferred)
Full Job Posting
Role Overview
- GEICO is looking for Customer Service Professionals for our Virginia Beach, VA office.
- You'll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations.
Salary
- Salary: $20.65 $25.81 per hour / $41,609.75 $52,007.15 annually
- 10% evening differential for applicable shifts
- 20% weekend differential for applicable shifts
- Many associates see a base salary increase of 10% within their first year; top associates can see increases up to 15%
Qualifications & Skills
- 12+ months of contact center or customer facing service experience required (preferred)
- Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction
- Ability to work and grow in a fast paced, high volume call center environment
- Willingness to learn new skills and ability to adjust to changes quickly
- Open to feedback to support your performance and development
- Solid computer and multi tasking skills
- Minimum of high school diploma or equivalent
- A bachelor’s degree or higher (preferred)
- Active Personal Lines or P&C license (preferred)
Great Rewards
- Comprehensive Total Rewards program that offers personalized coverage for overall well being
- Financial benefits including market competitive compensation; a 401K savings plan vested from day one with a 6% match; performance and recognition based incentives; and tuition assistance
- Access to additional benefits like mental healthcare as well as fertility and adoption assistance
- Workplace flexibility: GEICO Flex program offers the ability to work from anywhere in the US for up to four weeks per year
The GEICO Pledge
- Great Company: We help our customers through life’s twists and turns; mission is to protect people when they need it most
- Great Careers: Personalized development programs, industry leading training, certification assistance, career mentorship and coaching
- Great Culture: Inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset
- Great Rewards: Compensation and benefits built to enhance physical well being, mental and emotional health and financial future
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