Customer Service Representative
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Key skills for this role
About the Role
GEICO is seeking a Customer Service Representative for its Getzville, NY office. You will be the first contact for policyholders, handling billing questions, policy changes, and providing recommendations.
Key Skills for This Role
Responsibilities
- Answer billing questions and make policy changes
- Provide recommendations to policyholders
- Deliver personalized customer service
Requirements
- High school diploma or equivalent
- Ability to commute to Getzville, NY location
- Experience providing outstanding customer service
- Effective communication skills
- Ability to work in a fast paced, high volume call center environment
- Solid computer and multi tasking skills
Full Job Posting
Overview
- GEICO offers a rewarding career with endless possibilities.
- We provide quality coverage to millions of customers and are there when they need us most.
- We offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
Customer Service Representative Responsibilities
- Be the first contact for customers: answering billing questions, making policy changes, and providing recommendations.
- Deliver personalized service that demonstrates the value of being insured by GEICO.
Qualifications & Skills
- Candidates must have the ability to commute to our Getzville NY location.
- Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction.
- An effective communicator who understands the importance of listening and being empathetic.
- Ability to work and grow in a fast paced, high volume call center environment.
- Willingness to learn new skills and ability to adjust to changes quickly.
- Open to feedback to support your performance and development.
- Solid computer and multi tasking skills.
- Minimum of high school diploma or equivalent.
Compensation
- Starting pay is $20.15/hr / $40,602.25 annually.
- Many associates see a base salary increase of up to 10% within their first year.
- Top associates can see increases up to 15%.
- Annual salary range: $19.34 $29.51.
Benefits
- Comprehensive Total Rewards program.
- Financial benefits including market competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition based incentives; and tuition assistance.
- Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
- Workplace flexibility with GEICO Flex program, offering ability to work from anywhere in the US for up to four weeks per year.
About GEICO
- GEICO is an iconic brand that thrives on innovation.
- We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset.
- We offer employee engagement and recognition programs.
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