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Functional Tester

Atain
Abu Dhabi Emirate, UAE
Fulltime
Mid-Senior
1 months ago
FunctionalTester
Free

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Job Summar

  • yWe are seeking an experienced CRM Functional Tester with strong expertise in Microsoft Dynamics CRM and airline booking systems.
  • The ideal candidate will be responsible for validating CRM functionalities, customer service workflows, booking processes, and integrations across airline reservation and customer management platforms.
  • The role requires close collaboration with business analysts, developers, and stakeholders to ensure high-quality delivery of CRM solutions within the airline domain
  • .Key Responsibilitie
  • sAnalyze business requirements, functional specifications, and user stories related to CRM and airline booking applications
  • .Design, develop, and execute functional, integration, regression, and end-to-end test scenarios
  • .Validate Microsoft Dynamics CRM modules including Customer Service, Sales, Marketing, Case Management, and Customer Engagement
  • .Test airline booking workflows such as flight search, reservation creation, ticketing, cancellations, modifications, refunds, and ancillary services
  • .Verify CRM integrations with reservation systems, payment gateways, loyalty programs, and third-party applications
  • .Create and maintain test cases, test plans, test data, and defect reports
  • .Identify, document, track, and retest defects using defect management tools
  • .Collaborate with business users, developers, and project managers during SIT and UAT phases
  • .Ensure compliance with quality standards and testing best practices
  • .Support production validation and post-deployment testing activities

.Required Skills & Experienc

  • eFunctional Testin
  • gStrong experience in Functional Testing, Integration Testing, System Testing, Regression Testing, and User Acceptance Testing (UAT)
  • .Ability to analyze business requirements and convert them into comprehensive test scenarios and test cases
  • .Experience in defect management and test execution reporting
  • .Microsoft Dynamics CR
  • MHands-on experience with Microsoft Dynamics 365 CRM
  • .Experience testing CRM modules such as
  • :Customer Servic
  • eSale
  • sMarketin
  • gCase Managemen
  • tCustomer Engagemen
  • tUnderstanding of Dynamics CRM workflows, business rules, entities, forms, and dashboards
  • .Airline Domai
  • **nStrong knowledge of airline reservation and booking processes**
  • .Experience with
  • :Passenger reservation
  • sFlight booking
  • sTicketin
  • gCheck-in processe
  • sFare managemen
  • tRefunds and cancellation
  • sAncillary service
  • sLoyalty/Frequent Flyer Program
  • sUnderstanding of airline industry standards and customer service operations
  • .Tools & Technologie
  • sAzure DevOps, JIRA, HP ALM, or similar test management tools
  • .SQL for data validation and backend testing
  • .API testing using Postman or similar tools
  • .Knowledge of CRM integrations and web services
  • .Preferred Qualification
  • sExperience working in Airline, Aviation, Travel, or Hospitality domains
  • .Exposure to Dynamics 365 Customer Engagement (CE)
  • .Knowledge of Agile/Scrum methodologies
  • .Understanding of reservation systems and CRM integrations
  • .ISTQB certification is a plus
  • .Educatio
  • nBachelor's degree in Computer Science, Information Technology, Engineering, or related field
  • .

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