Fulfillment Coordinator

• Order Processing: Receive and process orders from the marketing team, sales team, customers, or other functional areas.
• Printing/Ordering and Packing: Support the external ordering and internal printing of materials and ensure they are packed correctly for shipment.
• Marketing Production Support: Partner with Brand & Communications team to support execution of marketing materials, including preparing files for print, coordinating revisions, and ensuring accuracy of branded assets.
• Shipping Coordination: Arrange for the timely and accurate shipping of orders, working with logistics providers to schedule pickups and deliveries.
• Inventory Management: Maintain and update inventory for all stocked materials, literature, and supplies as required.
• Quality Control: Ensure all ordered or printed materials meet quality standards before packing and shipping.
• Customer Service: Handle internal/external customer inquiries appropriately.
• Basic Graphic Design Support: Assist with simple design updates and production tasks including editing existing templates, updating sales literature, modifying pricing sheets, and supporting minor creative requests using established brand guidelines.
• Record Keeping: Maintain detailed records of orders, inventory levels where appropriate, and shipping details.
• Mail Service Management: Support the company’s mail services, including incoming and outgoing mail, special departmental mailings, and ensure timely distribution.
• Template & Asset Management: Maintain and organize standardized templates, sales materials, and print-ready assets to ensure consistency, accessibility, and version control.
• Process Improvement: Identify and implement strategies to improve the efficiency and accuracy of the end-to-end fulfillment process, including opportunities to streamline manual processes, reduce turnaround time, and enhance service levels.
• Volume & Workflow Management: Effectively manage fluctuating order volumes and prioritize work to meet service expectations across fulfillment, print production, and mail operations.
• Other duties as required.

• High school diploma or equivalent; a degree in Business, Logistics, or a related field is a plus.
• 1-3 years of experience in a fulfillment, logistics, or similar role.
• Strong organizational and time management skills.
• Basic proficiency in Adobe Creative Suite (InDesign, Illustrator, or similar) for editing existing materials
• Excellent communication skills, both written and verbal.
• Proficiency in MS Office, Adobe, and JDE
• Ability to work independently and as part of a team.
• Attention to detail and accuracy.
• Problem-solving abilities.
• Knowledge of shipping and logistics processes.
• Ability to multitask and manage multiple orders simultaneously.

• Familiarity with print production processes and file preparation preferred.

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee.

Reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk, and hear.

The employee may occasionally be required to crouch, or lift items as heavy as 25 lbs.

This job may require the employee to see with clarity at both near and far distances.

Join the Batesville family and apply today!

A cornerstone in the death care industry, Batesville has distinguished itself from all others through our commitment to quality, service, and innovation. For more than 115 years, Batesville has been dedicated to serving the needs of licensed funeral professionals and helping families honor the lives of those they love.® With annual revenues of approximately $600 million, Batesville is a leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit-enhancing merchandising systems and leading-edge technology solutions.

At Batesville, our associates are our strongest asset.

We strive to attract, hire, and develop the best and brightest to ensure our place in the future.

Batesville has a strong culture of achievement, which is underpinned by these five core values:

• Individual worth and integrity
• Excellence in execution
• Spirit of continuous learning and improvement
• Courage
• Customer focus and partnership

Making a difference: Helping families honor the lives of those they love® isn’t just our mission.

It’s why we do what we do every day to make every Batesville product the best it can be.

Development is a priority: We promote learning and development from Day 1.

From our Experience Batesville onboarding program to self-guided courses on Batesville University, there are numerous opportunities to advance your skills.

We encourage associates to create Individual Development Plans (IDPs) to help drive career-focused discussions and advancement.

Putting customers first: We value the funeral professional’s role in serving families and are committed to doing our part to ensure their success.

We Have Fun!

We work hard, but when it’s time to play, we get creative – and competitive.

We provide numerous engagement activities to bring people together across the organization.

We Give Back : We support our communities by assisting in fundraising events and volunteer programs to help those in need. *These services are not available at all Batesville locations.

DISCLAIMER: The above information in this job description has been designed to indicate the general nature and level of work performed by the employee within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job.

Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.

At Batesville, we strive to build a diverse workforce through equal-opportunity employment that embraces and leverages the differences each individual has to offer.

We are an Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans.