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Front Office Supervisor
Sofitel
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Front office operationsReceptionCID operationsGuest relationsOperaHospitality
Free
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Front office operationsReceptionCID operations
Key Skills for This Role
Front office operationsReceptionCID operationsGuest relationsOperaHospitality
Full Job Posting
Company
Sofitel Dubai Downtown is a luxury five-star hotel in Downtown Dubai combining French elegance with contemporary sophistication.
The hotel includes rooms and suites, restaurants, bars, and an infinity pool terrace.
Responsibilities
- Lead and supervise the front office team toward high standards of service excellence.
- Supervise Reception, CID, and Guest Relations operations and ensure hotel procedures are followed.
- Maintain stock levels, prepare requisitions, and control daily front office checklists.
- Ensure proper shift handovers and support smooth front office operations.
- Upsell rooms, food and beverage outlets, and other hotel facilities.
- Welcome guests, provide personal service, and anticipate customer needs.
- Monitor operational dysfunctions, suggest improvements, and maintain positive team relationships.
Qualifications
- Diploma or degree in hospitality.
- At least two years of relevant and similar work experience in a hotel.
- Prior experience with Opera or a related system.
- Strong interpersonal and problem-solving abilities.
- Fluency in English; additional languages are a plus.
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