Assistant Spa Manager

• Oversee daily front office spa operations, ensuring smooth service delivery and high guest satisfaction

• Support the Spa Manager in implementing SOPs and maintaining brand standards across all spa areas

• Supervise spa reception and guest service teams, ensuring efficiency, professionalism, and consistency

• Monitor appointment scheduling, ensuring optimal yield management and booking efficiency

• Conduct daily operational checks to ensure cleanliness, safety, and presentation standards are met

• Act as Manager on Duty in the absence of the Spa Manager when required

• Ensure exceptional guest service is delivered at all touchpoints, including VIP and repeat guests

• Personally handle guest feedback, concerns, and complaints with professionalism and urgency

• Greet VIP guests and conduct spa tours when required

• Monitor guest satisfaction and ensure personalized service standards are maintained

• Promote upselling, retail sales, and rebooking to enhance guest experience and revenue

• Support achievement of departmental sales targets, budgets, and forecasts

• Assist in monitoring daily and weekly performance reports with Spa leadership

• Ensure proper execution of retail and revenue-generating strategies

• Support payroll and labour control in alignment with operational needs

• Contribute to business development initiatives and promotional activities

• Assist in training and coaching spa front-of-house staff in line with brand standards

• Support employee development, performance feedback, and continuous improvement

• Conduct or support departmental meetings and training sessions

• Ensure adherence to safety procedures and spa protocols across the team

• Ensure compliance with spa SOPs, safety regulations, and hygiene standards

• Maintain confidentiality of guest and employee information

• Uphold luxury service standards and brand expectations at all times