Front Office Supervisor
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Key skills for this role
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Supervise and support the Front Office team during daily operations.
- Ensure efficient check-in and check-out procedures and professional guest service.
- Handle guest requests, complaints, and concerns promptly.
- Coordinate room readiness with Housekeeping and work with Reservations, Maintenance, Security, and Food and Beverage.
- Manage guest information, billing, payments, room assignments, arrivals, departures, VIP guests, and group bookings.
- Conduct shift briefings, delegate tasks, and assist with employee training and performance monitoring.
- Monitor room availability and support upselling of room categories and hotel services.
- Prepare shift reports, handovers, financial reports, and front-office documentation.
- Maintain confidentiality of guest information and a professional lobby and front-office appearance.
- Follow hotel health, safety, security, and emergency procedures.
Requirements
- Previous experience in a hotel front-office or reception role.
- Five years of UAE hotel experience is required.
- Strong knowledge of hotel front-office operations.
- Good communication, interpersonal, guest-service, problem-solving, organizational, and leadership skills.
- Ability to work under pressure and handle multiple tasks.
- Proficiency in English.
- Flexibility to work shifts, weekends, and public holidays.
Preferred Qualifications
- Previous supervisory or team-lead experience.
- Knowledge of hotel PMS systems.
- Additional language proficiency is advantageous.
Compensation
- Pay is AED 3,000–AED 3,500 per month.
Workplace
- Work location is in person.
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