Front Office Associate
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Key skills for this role
Key Skills for This Role
Full Job Posting
Responsibilities
- Greet guests upon arrival and make them feel welcome.
- Administer check-ins and check-outs and provide front desk services.
- Assign rooms, complete administrative duties, and deliver mail and messages.
- Process guest payments and coordinate with bell service and staff management.
- Advise guests on transportation, restaurants, and other matters.
- Accommodate guest requests and diffuse conflicts or tense situations.
Guest Service Representative Requirements
- Graduate or diploma in Hospitality Management.
- At least 2 years of experience in 3- or 4-star hotels.
- Exceptional interpersonal skills and experience with hotel software IDS.
- Excellent written and verbal communication, time management, and organizational skills.
- Conflict resolution experience, patience, and good listening skills.
Workplace
- Work location is in person.
Employment
Job type is full-time.
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