Front Office Associate
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Key skills for this role
Role Overview
The Front Office Associate is the first point of contact for guests and visitors.
The role focuses on making guests feel comfortable and valued while supporting reception and front-office operations.
Key Skills for This Role
Full Job Posting
Role Overview
The Front Office Associate is the first point of contact for guests and visitors.
The role focuses on making guests feel comfortable and valued while supporting reception and front-office operations.
Front Office Responsibilities
- Greet and welcome guests and direct visitors to the appropriate person or office.
- Answer, screen, and forward incoming phone calls.
- Keep the reception area tidy and presentable with necessary stationery and materials.
- Provide accurate information in person, by phone, and by email.
- Receive, sort, and distribute daily mail and deliveries.
- Control access through the reception desk, monitor the logbook, and issue visitor badges.
- Order front-office supplies and maintain stock inventory.
- Perform guest check-in and check-out.
Candidate Requirements
- Proven experience as a hotel receptionist, front office representative, or in a similar role.
- Knowledge of Opera is required.
- Professional attitude and appearance with strong written and verbal communication skills.
- Resourceful and proactive approach when issues arise.
- Excellent organizational, multitasking, and time-management skills.
- Customer-service attitude and a high school degree.
- Additional office-management certification is a plus.
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