Front Office Assistant
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Key skills for this role
About the Role
Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa seek a Front Office Assistant (Guest Experience Expert) to deliver memorable guest experiences. No prior experience required; high school diploma needed.
Key Skills for This Role
Responsibilities
- Provide smooth check in and check out experiences for guests
- Deliver a wide range of services that guide guests through their entire stay
- Process operational needs and address guest requests
- Complete reports and share highlights of the local area
- Maintain confidentiality and protect company assets
- Uphold quality standards and ensure professional appearance and communication
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended time
- Ability to lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out.
- We want to build an experience that is memorable and unique.
- Guest Experience Experts take initiative to deliver a wide range of services guiding guests through their entire stay.
Key Responsibilities
- Process operational needs, address guest requests, complete reports, and share highlights of the local area.
- Create a safe work place, follow company policies and procedures, maintain confidentiality, protect company assets.
- Uphold quality standards and ensure professional uniform, personal appearance, and communications.
- Stand, sit, or walk for an extended time; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
About The Luxury Collection
- The Luxury Collection offers authentic experiences that evoke lasting, treasured memories.
- Over 120 properties in more than 35 countries.
- Part of Marriott International.
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