Front Desk Supervisor

Job Summary

Job Responsibilities

• Evaluate employee performance and provide feedback to improve productivity and guest service.
• Monitor occupancy rates and forecasts.
• Work closely with other operational managers and supervisors to ensure efficient hotel operations.
• Assist and guide the front office staff through their daily duties and responsibilities.
• Train new employees as designated and outlined in the Front Office Training Guide.
• Maintain the highest level of customer service.
• Maintain a positive work environment.
• Responsible for the day-to-day operation of the Front Desk and Guest Services.
• Performs other duties as required.

Required Skills/Abilities

• Previous knowledge of hospitality and hotel operational functions.
• Front desk experience required.
• Ability to problem-solve under stressful situations.
• Refined verbal and written communication skills.
• Professional appearance and demeanour.