adp
Guest Services Representative
Westmont Hospitality Group
Lethbridge, CAN
Full-time
Entry
Onsite
Discovered 3 weeks ago
Opera
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Opera
Role Overview
The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date.
Key Skills for This Role
Opera
Full Job Posting
Job Summary
The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date.
Major Duties and Responsibilities
- Registers guests and assigns rooms, accommodating special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations/guest arrival.
- Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
- Files room keys.
- Knows how to use front office equipment.
- Processes guest check-outs.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Westmont Hospitality Group
Director of Rooms
Pittsburgh, USA
Discovered 1 weeks agoFull-time
Senior Sales Manager
Houston, USA
Discovered 1 weeks agoFull-time
Director of F&B
Pittsburgh, USA
Discovered 1 weeks agoFull-time
Front Desk Supervisor
Omaha, USA
Discovered 1 weeks agoFull-time
Sales Manager
Tampa, USA
Discovered 1 weeks agoFull-time
Reservations Agent
Vancouver, CAN
Discovered 3 weeks agoFull-time
Room Attendant
Halifax, CAN
Discovered 3 weeks agoFull-time
Housekeeping Supervisor
Vancouver, CAN
Discovered 3 weeks agoPart-time