Front Desk Supervisor
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Key skills for this role
About the Role
Rosewood Abu Dhabi seeks a Front Desk Supervisor to lead the front desk team and ensure exceptional guest experiences. The role requires at least two years of front desk experience in a luxury property, strong leadership skills, and proficiency with hotel systems.
Key Skills for This Role
Responsibilities
- Supervise daily Front Desk operations to ensure flawless check in, check out, and guest service delivery
- Resolve guest concerns promptly and professionally
- Lead, train, support, and guide Front Desk associates to maintain service excellence
- Monitor room availability, arrivals, departures, and VIP arrangements
- Maintain compliance with cashiering procedures, guest security protocols, and hotel operational standards
- Collaborate with Housekeeping and other departments to ensure room status accuracy and timely service delivery
Requirements
- At least two years of Front Desk experience in a luxury or ultra luxury property
- Proficiency with hotel systems
- Strong administrative skills
- Clear communication in English
- Additional languages considered an advantage
Full Job Posting
Job Description
- As Front Desk Supervisor, you play a key role in shaping the guest journey from the moment they arrive.
- You will ensure the Front Desk team delivers warm, intuitive, and efficient service while upholding Rosewood’s operational standards.
- Your strong leadership, attention to detail, and guest focused mindset will help maintain smooth daily operations, resolve guest concerns, and support overall hotel success.
- You will collaborate closely with Housekeeping, Engineering, Accounting, and other internal teams to ensure an effortless and memorable stay for every guest.
How You’ll Make the Place
- Supervise daily Front Desk operations to ensure flawless check in, check out, and guest service delivery.
- Resolve guest concerns promptly and professionally, ensuring satisfaction and strengthened guest relationships.
- Lead, train, support, and guide Front Desk associates to maintain service excellence and operational efficiency.
- Monitor room availability, arrivals, departures, and VIP arrangements to ensure accuracy and readiness.
- Maintain compliance with cashiering procedures, guest security protocols, and hotel operational standards.
- Collaborate with Housekeeping and other departments to ensure room status accuracy and timely service delivery.
Could This Be You?
- You bring at least two years of Front Desk experience in a luxury or ultra luxury property.
- You excel in high pressure environments, staying calm, organized, and solutions oriented.
- You intuitively understand guest needs and deliver service with warmth, confidence, and attention to detail.
- You are proficient with hotel systems, have strong administrative skills, and maintain the highest standards of confidentiality.
- You can lead, support, train, and motivate a diverse team to achieve exceptional performance.
- You communicate clearly in English, with additional languages considered an advantage.
Our Benefits
- Medical coverage
- Paid time off
- Complimentary room nights
- Learning and development opportunities
- Global career opportunities
- Industry leading paid parental leave supporting eligible associates across all paths to parenthood.
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