Front Desk Manager- Hospitality industry experience
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The Piano Gallery seeks a Front Desk Manager to oversee front desk staff across 25+ branches in the UAE. This role requires strong leadership, frequent travel between branches, and a valid UAE driving license.
Key Skills for This Role
Responsibilities
- Supervise and manage all Front Desk employees across branches
- Conduct regular branch visits to ensure adherence to company standards and SOPs
- Train new FD staff and conduct periodic refresher training
- Address escalated customer service issues and ensure prompt resolution
- Monitor attendance, grooming, punctuality, and overall performance of FD staff
- Coordinate scheduling, leave planning, and branch coverage for FD teams
- Assist with recruitment, onboarding, and evaluation of front desk staff
- Ensure all front desks are well organized, fully equipped, and aligned with brand image
- Work closely with Operations and HR teams to implement improvements
Requirements
- Minimum 4 years of supervisory experience in front desk/customer service roles
- Valid UAE driving license and a car is mandatory
- Strong communication, leadership, and organizational skills
- Ability to multitask and handle pressure in a fast paced environment
- Knowledge of customer service systems, scheduling tools, and reporting processes
- Willingness to travel frequently within the UAE
Full Job Posting
About the Role
- We are seeking an experienced and dynamic Front Desk Manager to oversee the performance and coordination of Front Desk staff across 25+ branches.
- This role requires strong leadership, the ability to travel between branches, and a passion for delivering exceptional customer service.
Key Responsibilities
- Supervise and manage all Front Desk employees (FDWs) across branches.
- Conduct regular branch visits to ensure adherence to company standards, customer service protocols, and front desk SOPs.
- Train new FD staff and conduct periodic refresher training to ensure service excellence.
- Address escalated customer service issues and ensure prompt resolution.
- Monitor attendance, grooming, punctuality, and overall performance of FD staff.
- Coordinate scheduling, leave planning, and branch coverage for FD teams.
- Assist with recruitment, onboarding, and evaluation of front desk staff.
- Ensure all front desks are well organized, fully equipped, and aligned with brand image.
- Work closely with the Operations and HR teams to implement improvements and manage branch specific needs.
Requirements
- Minimum 4 years of supervisory experience in front desk/customer service roles, preferably in a multi branch setup.
- Valid UAE driving license and a car is mandatory.
- Strong communication, leadership, and organizational skills.
- Ability to multitask, manage priorities, and handle pressure in a fast paced environment.
- Knowledge of customer service systems, scheduling tools, and reporting processes.
- Willingness to travel frequently within the UAE Either in Abu Dhabi OR Dubai based on candidate preference.
Compensation
- Pay: Up to AED15,000.00 per month
Additional Details
- Job Type: Full time
- Work Location: In person
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at THE PIANO GALLERY
Barista (Walk In Interviews)
Abu Dhabi, UAE
Melodica Cafe is seeking a skilled and enthusiastic Barista to prepare high-quality coffee and tea beverages, deliver excellent customer service, and maintain a clean café environment. Candidates must have at least 2 yea
Barista- Walk In interviews(Females)
Abu Dhabi, UAE
WALK-IN INTERVIEW | BARISTA | MELODICAFE – ABU DHABI MALL BRANCH ☕ Date: 10 July 2026 Time: 11AM to 4PM We're hiring an experienced Barista to join our team at Melodicafe – Abu Dhabi Mall Branch. Salary: AED 2,500/month
Barista
Abu Dhabi, UAE
Melodica Cafe is looking for a skilled Barista to prepare high-quality coffee and tea beverages, deliver excellent customer service, and maintain a clean café environment. Requires 1+ year of barista experience and flexi
HR Manager/ HRBP
Dubai, UAE
Melodica Group DMCC seeks an experienced HR Business Partner to align HR strategies with business objectives across multiple branches. The role requires hands-on HRMS implementation experience, strong knowledge of UAE La
Senior Recruitment Specialist
Dubai, UAE
The Piano Gallery is seeking a Senior Recruiter to manage end-to-end recruitment for business support and administrative roles. The role involves sourcing, screening, and placing top talent across HR, finance, operations
Warehouse helper
Dubai, UAE
Melodica is seeking a physically fit Warehouse Helper to support daily warehouse operations, including loading/unloading, moving heavy musical instruments, and maintaining stock. The ideal candidate has previous warehous
Strategic Procurement Officer- Microsoft Dynamics 365
Dubai, UAE
The Piano Gallery seeks a Strategic Procurement Manager to lead procurement strategy for a multi-store retail business. The role focuses on cost optimization, supplier management, and using Microsoft Dynamics 365 for dat
Sales Assistant/ Front Desk (Tagalog Speaker- Walkin Interviews)
Dubai, UAE
Melodica Music Academy seeks a Female Sales Assistant/Front Desk (Tagalog speaker) for walk-in interviews. The role requires 2+ years of sales and customer service experience, fast typing skills, and immediate joining. F
Barista (Walk In Interviews)
Abu Dhabi, UAE
Barista- Walk In interviews(Females)
Abu Dhabi, UAE
Barista
Abu Dhabi, UAE
HR Manager/ HRBP
Dubai, UAE
Senior Recruitment Specialist
Dubai, UAE
Warehouse helper
Dubai, UAE
Strategic Procurement Officer- Microsoft Dynamics 365
Dubai, UAE
Sales Assistant/ Front Desk (Tagalog Speaker- Walkin Interviews)
Dubai, UAE