Front Desk Associate/ Receptionist
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Key skills for this role
About the Role
Premier Inn Hotels is seeking a Front Desk Associate to welcome guests, manage check-in/out, handle payments, and provide exceptional customer service. The ideal candidate has a customer-oriented approach, excellent communication skills, and at least one year of hotel reception experience.
Key Skills for This Role
Responsibilities
- Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome
- Answer guest related queries and provide information for promotions, room prices, activities and events
- Ensure payments are made according to cash handling procedures and process reservations and cancellations
- Identify corporate leads and build long term relationships
- Drive online name mentions and promote customer feedback
- Understand online guest feedback and explore options for improvement
- Carry out general office duties, including correspondence, emails and filing
- Maintain appropriate stock of supplies and reception stationeries
- Effectively communicate with all departments on guest requests and complaints
- Ensure safety of all guests in line with safety procedures
Requirements
- Russian Speaker
- Customer oriented approach
- Excellent communication skills
- Strong attention to details
- Flexible, agile and able to work under pressure
- Ability to work both independently and in a team
- Proactive and excellent organizational skills
- Ability to provide exceptional customer service
- Minimum one year experience in Reception department of a hotel
- Knowledge of Opera (PMS)
- High School Diploma preferred
- Arabic language is an advantage
Full Job Posting
Overview
- Looking for a great place to work? Want to be appreciated for what you do and have a work life balance? Are you looking for a place to grow and develop your career?
What will I be doing?
- Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
- Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area.
- Ensure payments are made according to the cash handling procedures and process accurately and efficiently all reservations and cancellations.
- Identify corporate leads and build long term relationships.
- Drive online name mentions and promote customer feedback.
- Understand the online guest’s feedback and explore options for improvement.
- Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area.
- Maintain appropriate stock of supplies and reception stationeries.
- Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery.
- Ensure safety of all guest in line with the safety procedures and guideline.
Requirements
- Russian Speaker.
- Customer oriented approach.
- Excellent communication skills.
- Strong attention to details.
- Flexible, agile and able to work under pressure.
- Ability to work both independently and in a team.
- Proactive and excellent organizational skills.
- Ability to provide exceptional customer service to our guests.
- You will be likely to have minimum of one year experience in Reception department of a hotel.
- Knowledge of Opera (PMS).
- High School Diploma preferred.
- Arabic language is an advantage.
Benefits
- We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.
About Premier Inn
- At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team.
- We employ people that not only believe in our values but also have the passion to live and breathe them.
- We want Premier Inn to be a place where people’s skills and careers grow as fast as we do.
Compensation
- Pay: Up to AED 2,100.00 per month
Job Types
- Full time, Permanent
Work Location
- In person
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