Front Desk Associate
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Key skills for this role
About the Role
Rosewood Doha is seeking a Front Desk Associate to provide professional and engaging service to guests. Responsibilities include check-in/out, handling guest requests, maintaining records, and promoting hotel facilities.
Key Skills for This Role
Responsibilities
- Greet, check in, and settle guest accounts while ensuring service standards.
- Maintain accurate records of daily transactions and cash handling.
- Handle guest requests, questions, and concerns effectively and promptly.
- Promote hotel facilities and upsell services.
- Communicate effectively with guests, associates, and management.
- Maintain complete knowledge of hotel equipment and systems.
- Ensure brand standards are adhered to at all times.
Requirements
- Professional, friendly, and engaging service attitude
- Ability to handle guest requests and concerns effectively
- Flexibility to cover shifts including night shifts
- Knowledge of hotel products and services
Full Job Posting
About Rosewood Doha
- Rosewood Doha is a landmark destination inspired by Qatar's coral reefs, offering ultra luxury hospitality, residential living, culinary experiences, holistic wellness, retail, and events.
- The property includes a 155 key hotel, 162 serviced apartments, 276 private residences, restaurants, lounges, event spaces, Asaya wellness club, and Manor Club.
Your Role
- Consistently offer professional, friendly, and engaging service.
- Greet, check in, and settle guest accounts while ensuring all service standards are followed.
- Maintain accurate records of daily transactions and cash handling, including currency exchange and balancing a float.
- Handle guest requests, questions, and concerns effectively and promptly.
- Promote a professional team environment.
- Follow department policies, procedures, and service standards.
- Perform any and all other tasks assigned by management.
- Always uphold the highest standard of internal and external customer service.
- Ensure all emails are actioned and completed as per request.
- Be a competent key person within the department, able to communicate and find answers efficiently.
- Ensure clear, complete, and legible information is taken from the guest and forwarded appropriately.
- Resolve guest issues within capabilities, ensuring guest satisfaction.
Associate Experience
- Competitive salary and benefits package.
- High quality associate accommodation in prime locations in Lusail and the Pearl.
- A birthday day off.
- Personalized development plans and continuous learning opportunities.
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