Front Desk Agent
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Key skills for this role
About the Role
Le Méridien Hotels & Resorts is seeking a Front Desk Agent to provide a smooth check-in and check-out experience while building memorable and unique guest experiences. The role involves processing operational needs, addressing guest requests, completing reports, and sharing local highlights.
Key Skills for This Role
Responsibilities
- Give guests a smooth check in and check out experience.
- Take initiative to deliver a wide range of services that guide guests through their entire stay.
- Process operational needs, address guest requests, complete reports, and share highlights of the local area.
- Maintain a safe work place, follow company policies and procedures, and maintain confidentiality.
- Protect company assets and uphold quality standards.
- Ensure uniform, personal appearance, and communications are professional.
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- No license or certification required
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build and experience that is memorable and unique.
- Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
- They are empowered to move about their space and do what needs to be done.
- Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Critical Success Factors
- Creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
- Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
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