Front Desk Agent
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Rotana Hotels is seeking a Front Desk Agent to provide professional and customer-focused service to guests. Responsibilities include check-in/check-out, guest inquiries, and cashiering.
Key Skills for This Role
Responsibilities
- Provide prompt, courteous and efficient service to all guests from arrival till departure
- Greet guests by name and escort them to their room to make them feel expected and welcomed
- Conduct in room and hotel familiarization and assist guests with hotel activity enquiries
- Maintain up to date knowledge of hotel information and local services
- Maintain awareness of rate levels and occupancy levels on a daily basis
- Accurately administer Front Desk cashiering standards and comply with policies and procedures
- Process accounts from check in to check out, ensuring accurate postings of incidental charges
- Maintain guest privacy by ensuring no details are disclosed
Requirements
- Degree in hospitality
- Previous experience in Front Office Department within a hotel
- Excellent written and verbal English communication skills
- Knowledge of an additional language
- Strong interpersonal and problem solving abilities
- Computer literate; experience with Opera is an advantage
Full Job Posting
Job Description
- We are currently looking for dynamic and self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to
- Provide prompt, courteous and efficient service to all guests, achieving high customer satisfaction through personalized service from arrival till departure.
- Ensure guests are personally greeted by name, if known, and escorted to their room.
- Conduct in room & hotel familiarization and assist guests with hotel activity enquiries/requests.
- Maintain up to date knowledge of hotel information and local services.
- Maintain awareness of rate levels to be sold on a daily basis and occupancy levels.
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
- Process accounts from check in to check out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
- Maintain the privacy of all guests by ensuring no details are disclosed.
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards.
Education, Qualifications & Experiences
- Ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
- Excellent written and verbal English communication skills and knowledge in an additional language.
- Strong interpersonal and problem solving abilities are essentials.
- Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
- Customer driven and extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character.
- Work well under pressure in a fast paced environment and be a great team player.
- Thrives in working with a multi cultural team and guests alike.
- Competencies: Understanding the Job, Taking Responsibility, Recognizing Differences, Customer Focus, Adaptability, Teamwork.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Rotana Hotels
Stewarding Shift Leader
Abu Dhabi, UAE
Rotana Hotels is seeking a Stewarding Shift Leader to supervise cleaning and hygiene in food processing facilities at Park Rotana & Park Arjaan Abu Dhabi. Responsibilities include overseeing stewarding staff, chemical us
Information Technology Supervisor - Emirati Talent
Abu Dhabi, UAE
Rotana Hotels seeks an IT Supervisor to monitor computer hardware, maintain inventory, and provide user support at Park Rotana & Park Arjaan Abu Dhabi. Candidates need an IT degree, previous supervisory experience, and s
Kitchen Steward
Abu Dhabi, UAE
Rotana Hotels is looking for a Kitchen Steward to clean food processing facilities, kitchen utensils, and storage areas, and support kitchen and service staff. The ideal candidate has vocational training in food & bevera
Commis II - Pastry
Abu Dhabi, UAE
Rotana Hotels is seeking a passionate Commis II - Pastry to support daily food preparation and maintain high culinary standards at Park Rotana & Park Arjaan Abu Dhabi. The role requires a professional kitchen apprentices
Commis I
Abu Dhabi, UAE
Rotana Hotels is looking for a Commis I to support the kitchen team at Park Rotana & Park Arjaan Abu Dhabi. The role involves daily food preparation, maintaining hygiene standards, controlling food stock, and ensuring co
Housekeeping Attendant
Dubai, UAE
Rotana Hotels seeks a Housekeeping Attendant to deliver exceptional guest service and maintain cleanliness in guest rooms and public areas. The role requires vocational training in housekeeping, good English, and a custo
Reservations Agent - Emirati Talent
Abu Dhabi, UAE
Rotana Hotels seeks a Reservations Agent for Park Rotana & Park Arjaan Abu Dhabi. You will process guest reservations, handle inquiries, and maximize business. Requires a diploma/degree in hospitality and previous hotel
Waiter / Waitress
Abu Dhabi, UAE
Rotana Hotels is looking for a dynamic Waiter/Waitress to provide professional service to guests at Park Rotana & Park Arjaan Abu Dhabi. The role includes greeting and seating customers, serving food and beverage, and ma
Stewarding Shift Leader
Abu Dhabi, UAE
Information Technology Supervisor - Emirati Talent
Abu Dhabi, UAE
Kitchen Steward
Abu Dhabi, UAE
Commis II - Pastry
Abu Dhabi, UAE
Commis I
Abu Dhabi, UAE
Housekeeping Attendant
Dubai, UAE
Reservations Agent - Emirati Talent
Abu Dhabi, UAE
Waiter / Waitress
Abu Dhabi, UAE