Front Desk Agent

ESSENTIAL DUTIES & RESPONSIBILITIES

• Assigns guest rooms, checks guests in and out in accordance with current policies and procedures.
• Manages cash flow in assigned bank and performs account postings with accuracy.
• Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the front desk's daily operations.
• Processes guest accounts upon check-out in an efficient and accurate manner.
• Provides excellent guest service and handles all special requests and complaints not requiring a supervisor or manger until guest is completely satisfied.
• Operates the PBX switchboard on assigned shift.
• Utilized property radio system to contact various departments and staff.
• Responsible for in depth product knowledge, anticipating & delivering on guest’s needs, and closing reservations sales.
• Handle multiple inbound phone calls from guests seeking hotel room or group reservations.
• Accurately input guest information into Resort computer system.
• Perform other duties assigned.

EDUCATION AND EXPERIENCE