Marketing Representative

ESSENTIAL DUTIES & RESPONSIBILITIES

• Always maintain positive guest relations, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
• Establish new guests with Players Club membership and aid in maintaining and updating guest accounts as needed.
• Promote the success of the Players Club by explaining this marketing tool to guests, issuing membership cards, and demonstrating the various methods of use.
• Record information on new customers and update computer files as needed.
• Evaluate and qualify guests for participation with casino floor/property promotions.
• Resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary.
• Maintain a working knowledge of the Players Club to effectively explain all aspects to guests.
• Routinely inspect stock of Players Club printed materials and restock same, as needed.
• Issue complimentary vouchers for guests when appropriate level of play has been established.
• Assist with tournaments, drawings, and special events.
• Assist the Player Development team with answering general questions and providing information as needed.
• Maintains a working knowledge of company facilities, as well as special events on property, to advise guests and fellow Team Members of same, whenever possible.
• Follow instructions, pre-established guidelines, and possess good judgment to perform the functions of the job.
• Responsible for adhering to established cash control policies and procedures.
• Flexibility and adaptability to a changing clientele and environment.
• Other duties as assigned by management.

EDUCATION & EXPERIENCE