Front Desk Agent/Guest Service Agent (Preferred European experience)
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Key skills for this role
About the Role
EDITION Hotels in Dubai seeks a Front Desk Agent/Guest Service Agent to provide exceptional guest experiences. You will handle check-ins/out, reservations, payments, and guest requests while maintaining luxury service standards.
Key Skills for This Role
Responsibilities
- Organize, confirm, process, and conduct all guest check ins/check outs, room reservations, requests, changes, and cancellations
- Secure payment; verify and adjust billing
- Process all guest requests and relay messages
- Identify and explain room features to guests; supply directions and information
- Complete designated cashier and closing reports
- Accept and record wake up call requests
Requirements
- Professional communication skills
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 10 pounds
- Previous hospitality experience preferred
Full Job Posting
Position Summary
- Organize, confirm, process, and conduct all guest check ins/check outs, room reservations, requests, changes, and cancellations.
- Secure payment; verify and adjust billing.
- Activate and file room keys.
- Process all guest requests and relay messages.
- Print contingency lists for emergency records.
- Identify and explain room features; supply directions and information.
- Follow up on outstanding requests or problems.
- Run and review daily reports/logs.
- Complete designated cashier and closing reports.
- Accept and record wake up call requests.
- Count bank at beginning and end of shift.
- Process all payment types, adjustment vouchers, paid outs, correction vouchers, and miscellaneous charges.
Policies and Procedures
- Follow all company policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships.
About EDITION Hotels
- EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world class luxury hotel, and the global reach of Marriott International.
- EDITION delivers polish with personality, perfectionism with individualism, and comfort with charisma and charm.
- The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence.
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