Front Desk Agent
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Key skills for this role
About the Role
Media One Hotel is looking for a dynamic Front Desk Agent to provide professional and customer-focused service to guests. Responsibilities include check-in/check-out, guest inquiries, and cashiering.
Key Skills for This Role
Responsibilities
- Provide prompt, courteous and efficient service to all guests
- Ensure guests are personally greeted by name and escorted to their room
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries
- Maintain up to date knowledge of hotel information and local services
- Maintain awareness of rate levels and occupancy levels
- Accurately administer Front Desk cashiering standards
- Process accounts from check in to check out, ensuring accurate postings
- Maintain the privacy of all guests
Requirements
- Degree in hospitality
- Previous experiences in the Front Office Department within a hotel
- Excellent written and verbal English communication skills
- Knowledge in an additional language is an advantage
- Strong interpersonal and problem solving abilities
- Computer literate
- Previous experiences with Opera are an advantage
Full Job Posting
Job Description
- We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
- As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.
Key Responsibilities
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
- Process accounts from check in to check out, ensuring accurate postings of all incidental charges using computerized Front Office systems
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
Education, Qualifications & Experiences
- You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
- Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
- Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
- The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character.
- You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi cultural team and guests alike.
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
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