Assistant Revenue & Reservations Manager
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Key skills for this role
About the Role
Media One Hotel is seeking an Assistant Revenue & Reservations Manager to lead reservations operations and support revenue strategy. The role involves overseeing daily reservations, rate loading, inventory management, and team development.
Key Skills for This Role
Responsibilities
- Oversee daily operations of the Reservations department with focus on efficiency, conversion and revenue contribution
- Ensure all enquiries are handled within defined timelines with commercial focus on upselling and conversion
- Monitor reservations inbox flow, enforce prioritisation standards and ensure structured task allocation per shift
- Maintain high accuracy in reservations processing, rate application and inventory control
- Ensure all 6 PM bookings, high risk reservations and special requests are qualified in advance
- Drive a revenue focused culture within the Reservations team
- Support Director of Revenue & Reservations in implementing pricing, restriction, and inventory strategies
- Ensure timely loading of rate plans, promotions, packages and corporate rates in CRS/PMS/channel systems
- Review RMS recommendations and highlight anomalies based on market behaviour and booking pace
- Monitor pick up trends by segment, channel, and booking window to support tactical decision making
- Assist in forecasting occupancy, ADR and segment demand with structured reporting and analysis
- Calculate optimal availability and pricing structures for group and long stay requests
Requirements
- Degree or Diploma in Hospitality Management, Business, or equivalent professional experience
- Minimum 4 6 years progressive experience in Reservations within a 4 or 5 star hotel environment
- Proven experience in high volume, deadline driven reservations operations
- Strong exposure to revenue execution, rate loading, and inventory management
- Supervisory experience managing and structuring a reservations team
- Advanced Opera PMS proficiency
- Strong Excel and reporting capability
- Excellent prioritisation and time management skills
- Strong analytical and organisational ability
- Clear, concise written and verbal communication
- Ability to work under pressure with structured execution
Full Job Posting
Job Overview
- Assistant Revenue & Reservations Manager at Media One Hotel
- Location: Dubai, United Arab Emirates
- Full time position
Main Duties
- Oversee daily operations of the Reservations department with focus on efficiency, conversion and revenue contribution
- Ensure all enquiries are handled within defined timelines with commercial focus on upselling and conversion
- Monitor reservations inbox flow, enforce prioritisation standards and ensure structured task allocation per shift
- Maintain high accuracy in reservations processing, rate application and inventory control
- Ensure all 6 PM bookings, high risk reservations and special requests are qualified in advance
- Drive a revenue focused culture within the Reservations team
- Support Director of Revenue & Reservations in implementing pricing, restriction, and inventory strategies
- Ensure timely loading of rate plans, promotions, packages and corporate rates in CRS/PMS/channel systems
- Review RMS recommendations and highlight anomalies based on market behaviour and booking pace
- Monitor pick up trends by segment, channel, and booking window to support tactical decision making
- Assist in forecasting occupancy, ADR and segment demand with structured reporting and analysis
- Calculate optimal availability and pricing structures for group and long stay requests
Qualifications
- Degree or Diploma in Hospitality Management, Business, or equivalent professional experience
- Minimum 4 6 years progressive experience in Reservations within a 4 or 5 star hotel environment
- Proven experience in high volume, deadline driven reservations operations
- Strong exposure to revenue execution, rate loading, and inventory management
- Supervisory experience managing and structuring a reservations team
- Advanced Opera PMS proficiency
- Strong Excel and reporting capability
- Excellent prioritisation and time management skills
- Strong analytical and organisational ability
- Clear, concise written and verbal communication
- Ability to work under pressure with structured execution
Desirable Skills
- Knowledge of RMS systems (Duetto, IDeaS)
- Understanding of STR reports and market benchmarking
- Experience with distribution systems and channel management
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