Telephone Operator - Arabic Speaker
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Key skills for this role
About the Role
Media One Hotel is looking for a Telephone Operator (Arabic speaker) to handle phone calls professionally, maintain communication with departments, and ensure guest satisfaction. Requires hospitality diploma/degree and previous experience.
Key Skills for This Role
Responsibilities
- Receive each guest call in a professional and friendly manner
- Maintain effective communication with all related departments
- Handle every query in a polite and courteous manner
- Ensure guests are greeted by name upon calling
- Maintain up to date knowledge of hotel and local services
- Complete management's long distance call vouchers and record on traffic sheet
- Maintain guest wake up call sheet and deliver calls on time
- Ensure proper operation of switchboard
- Take messages for guests and management as per standard
Requirements
- Diploma/degree in hospitality field
- Previous similar work experience
- Excellent written and verbal English communication skills
- Strong voice modulation abilities
- Computer literate
- Customer driven and proactive personality
Full Job Posting
Job Description
- We are looking for dynamic and self motivated Front Office professionals. As a Telephone Operator you handle every phone call with importance to provide professional and customer focused response.
Responsibilities
- Receive each guest call in a professional and friendly manner
- Maintain effective communication with all related departments
- Handle every query in a polite and courteous manner
- Ensure guests are greeted by name upon calling
- Maintain up to date knowledge of hotel and local services
- Maintain awareness of guest profile through Opera
- Complete management's long distance call vouchers
- Maintain guest wake up call sheet
- Ensure proper operation of switchboard
- Take messages for guests and management
Education, Qualifications & Experiences
- Diploma/degree in hospitality field
- Similar previous work experiences
- Excellent written and verbal English communication skills
- Strong voice modulation abilities
- Computer literate
- Previous experiences with Opera are an advantage
Knowledge & Competencies
- Customer driven and proactive
- Work well under pressure in fast paced environment
- Great team player
- Thrives in multi cultural environment
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
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