Front Desk Agent

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Provide a warm welcome to the guests, register and process check in for all arrivals and update the guest information in the system.

Assist Guest with general enquiries, providing accurate and detailed information.

Provide prompt, attentive and friendly service at all times (in line with LQA standards), constantly reviewing guest feedback (direct, online reviews or surveys), performance and operations.

Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.

Maintain personal presentation and hygiene as per the grooming standards issued by Swissôtel Hotels & Resorts.

Projects a favorable image of the hotel, through a positive and professional attitude, manner, and presentation.

Is aware of and abides by all hotel policies, procedures & relevant legislations.

To follow the Hotel set Safety standards, and adhere to all rules and regulations as set out by the Occupational Health and Safety Act and to take reasonable care at work so as not to put self or others at unnecessary risk.

Always remain professional in attitude, manner and presentation providing guest with a 5* star heartfelt service.

Maintains a positive relationship with guests and colleagues by meeting and exceeding their expectations.

Previous experience in a similar role in a 5 star hotel setting is an asset

Ability to focus attention on guest needs, remaining calm and courteous at all times

Excellent written and verbal English communication skills, additional languages are a plus (Arabic, Chinese, Russian)

Prior experience working with Opera or a related system

Ability to promote positive relations with all hotel guests & colleagues

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Guided by our purpose “Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care.” we empower every team member to bring their passion and creativity to life.

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Joining the team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #HOSPITALITY IS A WORK OF HEART