Front Desk Agent
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
IHG Hotels & Resorts is seeking a Front Desk Agent for Crowne Plaza and Holiday Inn Doha. The role involves check-in/out, guest services, and upselling. Requires a Bachelor's degree in Hotel Management and 2-3 years of reception experience in a 5-star hotel.
Key Skills for This Role
Responsibilities
- Check guests in, issue room keys, and provide information on hotel services and room location
- Ensure required identification is taken from guests at check in in line with local legislative requirements
- Answer phones in a prompt and courteous manner
- Up sell rooms where possible to maximize hotel revenue
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Record guest preferences in the system
- Check guests out, including resolving any late or disputed charges
- Accurately process all cash and credit card transactions using established procedures
- Issue, control, and release guest safe deposit boxes in line with hotel procedures
- Communicate any outstanding guest requests or issues to management
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Follow established hotel safety protocols and procedures at all times
Requirements
- Minimum education of Bachelor's degree in Hotel Management or relevant degree
- Minimum of 2 3 years of Reception or Guest Service experience in 5* hotel
- Good English communication skills both written and spoken
- Pleasant personality with good communication and interpersonal skills
- Strong interpersonal and problem solving abilities
- Prior experience working with Opera or a related system
Full Job Posting
About Us
- IHG Hotels & Resorts offers a welcoming culture of warmth, honesty, and passion for providing True Hospitality.
- Crowne Plaza and Holiday Inn Doha – The Business Park is conveniently located in Doha's business district.
Your day to day
- Check guests in, issue room keys, and provide information on hotel services and room location
- Ensure required identification is taken from guests at check in in line with local legislative requirements
- Answer phones in a prompt and courteous manner
- Up sell rooms where possible to maximize hotel revenue
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Record guest preferences in the system
- Check guests out, including resolving any late or disputed charges
- Accurately process all cash and credit card transactions using established procedures
- Issue, control, and release guest safe deposit boxes in line with hotel procedures
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior
What We Need From You
- Minimum education of Bachelor's degree in Hotel Management or relevant degree
- Minimum of 2 3 years of Reception or Guest Service experience in 5* hotel
- Have good English communication skills both in written and spoken
- Pleasant personality with good communication and interpersonal skills
- Strong interpersonal and problem solving abilities are essential
- Prior experience working with Opera or a related system
What you can expect from us
- Competitive salary
- Full uniform
- Impressive room discounts
- Some of the best training in the business
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at IHG Hotels & Resorts
Demi Chef de Partie (Pastry) at Crowne Plaza Dubai Marina Hotel
Dubai, UAE
Crowne Plaza Dubai Marina is hiring a Demi Chef de Partie (Pastry) to support the pastry section, prepare mise-en-place, and maintain hygiene standards. Candidates should have at least 2 years of similar experience in a
Chef de Partie (Pastry) at Crowne Plaza Dubai Marina
Dubai, UAE
Crowne Plaza Dubai Marina seeks a Chef de Partie (Pastry) to prepare food items for a la carte and buffet menus, organize and control the work of Commis, and ensure HACCP standards. Candidates need at least 2 years of si
Barista at Crowne Plaza Dubai Marina
Dubai, UAE
Crowne Plaza Dubai Marina is hiring a full-time Barista to join their team. The role involves preparing and serving beverages, welcoming guests, and maintaining cleanliness. Candidates should have 1-2 years of experience
Health Club Attendant - Recreation
Doha, QAT
InterContinental Doha Beach & Spa is seeking a Health Club Attendant to maintain a clean, safe, and welcoming environment in the health club and recreational areas. The role involves welcoming guests, ensuring cleanlines
Hostess - Saudi National
Riyadh, KSA
IHG Hotels & Resorts is seeking a Hostess to deliver exceptional guest service and create memorable dining experiences. Responsibilities include welcoming guests, managing reservations, and coordinating with the restaura
Engineering Supervisor
Riyadh, KSA
IHG Hotels & Resorts is looking for an Engineering Supervisor to lead maintenance operations and ensure guest safety and comfort. The role involves supervising daily engineering activities, preventive maintenance, and in
Demi Chef De Partie - Hot Kitchen
Jiddah, KSA
IHG Hotels & Resorts is looking for a Demi Chef De Partie for the Hot Kitchen to assist in preparing, cooking, and plating hot dishes. The role requires 1-3 years of kitchen experience and knowledge of food safety. The i
Chef Garde Manger
Jiddah, KSA
IHG Hotels & Resorts seeks a Chef Garde Manger in Jeddah to oversee cold kitchen production including salads, charcuterie, and buffet displays. The role involves leading the garde manger team, ensuring food safety, and i
Demi Chef de Partie (Pastry) at Crowne Plaza Dubai Marina Hotel
Dubai, UAE
Chef de Partie (Pastry) at Crowne Plaza Dubai Marina
Dubai, UAE
Barista at Crowne Plaza Dubai Marina
Dubai, UAE
Health Club Attendant - Recreation
Doha, QAT
Hostess - Saudi National
Riyadh, KSA
Engineering Supervisor
Riyadh, KSA
Demi Chef De Partie - Hot Kitchen
Jiddah, KSA
Chef Garde Manger
Jiddah, KSA