Front Desk Agent
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
St. Regis is seeking a Front Desk Agent to process guest check-ins and check-outs, handle payments, and coordinate with housekeeping. The role also involves answering calls, providing directions, and running daily reports.
Key Skills for This Role
Responsibilities
- Process all guest check ins by confirming reservations, assigning room, and issuing and activating room key
- Process all payment types such as room charges, cash, checks, debit, or credit
- Process all check outs including resolving any late and disputed charges
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Coordinate with Housekeeping to track readiness of rooms for check in
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, pull, and place objects up to 10 pounds
Full Job Posting
Position Summary
- Process all guest check ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process all check outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
Company Policies and Procedures
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
About St. Regis
- Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world.
- Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests.
- In joining St. Regis, you join a portfolio of brands with Marriott International.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at St. Regis
Service Ambassador- Food & Beverage
Doha, QAT
St. Regis Doha seeks a Service Ambassador for Food & Beverage to ensure staff teamwork and guest satisfaction. Duties include opening/closing duties, maintaining cleanliness, monitoring dining rooms, and assisting manage
Hotel Cleanliness Expert (Housekeeping Attendant)
Doha, QAT
St. Regis in Doha is seeking a Guest Environment Expert to maintain the appearance and cleanliness of the hotel. The role involves delivering guest requests, stocking carts, cleaning rooms and public spaces, and ensuring
General Cashier
Doha, QAT
St. Regis is hiring a General Cashier to check figures, maintain financial records, and handle cash operations. The role requires at least 1 year of related work experience and a high school diploma.
Purchasing Officer
Doha, QAT
St. Regis in Doha is seeking a Purchasing Officer to manage food inventories, orders, and costs. The role involves inventory audits, receiving deliveries, and maintaining records. Requires at least 1 year of related work
Sous Chef
Doha, QAT
St. Regis Doha is hiring a Sous Chef to oversee daily kitchen operations, lead culinary staff, and ensure high-quality food production. The role requires 4 years of culinary experience or a degree with 2 years experience
Laundry Manager
Doha, QAT
St. Regis Doha is seeking a Laundry Manager to oversee daily laundry operations, ensuring high-quality linen services for guest rooms and F&B departments. The role requires managing a team, maintaining safety standards,
Housekeeping Supervisor
Doha, QAT
St. Regis in Doha is seeking a Housekeeping Supervisor to inspect guest rooms, manage daily housekeeping activities, and coordinate with other departments. Candidates need at least 1 year of related work experience and 1
Executive Sous Chef
Doha, QAT
St. Regis Doha seeks an Executive Sous Chef to lead kitchen operations, ensuring high-quality food production and guest satisfaction. The role involves supervising all kitchen areas, developing staff, managing budgets, a
Service Ambassador- Food & Beverage
Doha, QAT
Hotel Cleanliness Expert (Housekeeping Attendant)
Doha, QAT
General Cashier
Doha, QAT
Purchasing Officer
Doha, QAT
Sous Chef
Doha, QAT
Laundry Manager
Doha, QAT
Housekeeping Supervisor
Doha, QAT
Executive Sous Chef
Doha, QAT