Front Desk Agent

Maintains a friendly, professional, cheerful, and courteous demeanor at all times

Accurately answers inquiries from potential guests and accepts hotel reservations

Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency

Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion

Uses suggestive selling techniques to sell room nights, increase occupancy and revenue

Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service

Allocates rooms to expected arrivals after checking the guests preferences and special requests

Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.)

Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner

Cross checks all billing instructions to ensure they are correctly updated

Handles group arrivals and pre-registers each guest

Ensures payments are made or on file for each guest and that billing is routed for groups correctly

Completes cash transactions and maintains full responsibility for personal bank

Ensures Front desk log (book or system) is read and updated

Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD

Assists all departments in servicing the guests especially during high volume periods

Attends meetings as required