Front Desk Agent
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Key skills for this role
About the Role
The Ritz-Carlton is seeking a Front Desk Agent to provide exceptional guest experiences, handling check-in/check-out, guest requests, and operational tasks. The role requires a high school diploma, no prior experience, and a professional demeanor.
Key Skills for This Role
Responsibilities
- Provide guests with a smooth check in and check out experience
- Process operational needs, address guest requests, and complete reports
- Share highlights of the local area with guests
- Maintain confidentiality and protect company assets
- Ensure uniform, personal appearance, and communications are professional
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
- Professional appearance and communication skills
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build an experience that is memorable and unique.
- Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
- They are empowered to move about their space and do what needs to be done.
Key Responsibilities
- Process operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area.
- Create a safe work place, follow company policies and procedures, maintain confidentiality, protect company assets, uphold quality standards.
- Ensure uniform, personal appearance, and communications are professional.
- Stand, sit, or walk for an extended time; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
About The Ritz Carlton
- At more than 100 award winning properties worldwide, The Ritz Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
- Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
- Your role will be to ensure that the “Gold Standards” of The Ritz Carlton are delivered graciously and thoughtfully every day.
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