Fraud Analyst

Investigate and close fraud cases across Engine X card fraud, application fraud, and travel marketplace disputes through the full investigation lifecycle

Triage Early Fraud Warning (EFW) alerts and act quickly to prevent disputes before they escalate

Manage card disputes and chargebacks through the full lifecycle — documentation, representment, and resolution

Document every case to the standard required for Suspicious Activity Report (SAR) filing — complete, accurate, and defensible without verbal explanation

Identify cross-case patterns — fraud rings, shared IP signals, behavioral clusters, and escalate findings proactively rather than treating each case in isolation

Partner with Member Support, Legal/Compliance, and the Credit team on high-severity and coordinated fraud events

Contribute to SOPs and playbook development as the fraud landscape evolves

Experience investigating fraud cases from alert through resolution — card fraud, application fraud, or identity fraud

Chargeback and dispute lifecycle experience

Strong written documentation — notes that stand on their own, written to a standard that can support regulatory review

Ability to identify patterns across cases, not just work each independently

Salesforce or equivalent case management platform experience

Fraud detection platform experience (SEON, Kount, or equivalent) a plus

BSA/AML awareness; SAR filing support experience a plus

CFE (Certified Fraud Examiner) a plus, not required

Applications for this role will be accepted through 12/29/2026 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.

Compensation Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, total compensation may include equity and/or variable pay (OTE). Your recruiter will share your complete compensation package as you move through the process.