Franchise Account Manager (Evergreen) at Ignite Visibility — Remote, USA | Base Career

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Ignite Visibility, an award-winning digital marketing agency with offices in San Diego, CA and Orlando, FL is hiring talent entry level Franchise Success Account Manager for our Account Services franchise team.

This role is fully remote for someone who is passionate about client services in the digital marketing space to begin their career with us.

The individual is a service-oriented professional with excellent communication skills that can serve a wide variety of client personalities and has a breadth of digital marketing competencies.

They will naturally excel at relationship-building and earning people's trust.

The individual has a business development mindset, is detail-oriented, task-driven, and can learn quickly while effectively managing and collaborating with peers to solve problems.

They are hungry. mature, and proactively looking to contribute to the strategic thinking needed to succeed.

Responsibilities

Works at the direction of the Account Manager or lead Franchise Sucess Manager
Provides front-line customer service to support the franchisees, answer their queries and increase client satisfaction
Have a thorough understanding of the client's contract and selling opportunities of Ignite Visibility products/services to generate increased revenue
Assist in the onboarding of new franchise locations
Be the liaison between corporate and franchises in regard to communicating process updates and sales support
Understand our client's sales and marketing processes so we can consult and build their needs inside of HubSpot for maximum impact
Assist the Account Managers in the collective development of strategic documentation
Collaborate with internal team members to drive results for the client, identify risks and opportunities, and hold teams accountable to budget, timelines, productivity, process, standards, and results
Attends periodic key account meetings as needed
Assist the Account Managers to ensure that all internal and external meetings are scheduled and all parties notified of the time, location, and expected contributions (e.g. meeting agenda, etc.) and all documentation is prepared in advance

Bachelor's degree in marketing, business, communications, or a related field
Minimum 2 years of account services experience in digital marketing channels or a degree in digital marketing plus internship experience in marketing
2+ years of sales, customer service experience, or client services
Excellent communication skills and ability to communicate rapidly and effectively with all parties involved in the projects, communicate in English, present, and influence key stakeholders
Ability to thrive in high growth and fast-paced agency setting
Have a drive to learn and grow in digital marketing knowledge and skills continually
Franchise or multi-location marketing exposure
Proven ability to juggle a good volume of account management projects at a time
Proven ability to build rapport with clients and problem-solve effectively
Sharp attention to detail and strong organizational skills
Excellent business acumen and experience working with business executives
Experience working with Project Management systems such as Outlook, Slack, Monday, and Google suite

Ignite Visibility is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Franchise Account Manager (Evergreen)

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