Account Manager (Full Temp Contract)

Operate as an Advisor, Not an Order-Taker: Deeply understand each client's business model, overarching goals, and industry landscape to guide strategy proactively.

Build Trust at Every Level: Serve as the central point of contact and trusted advisor for key stakeholders, executives, and franchise operators.

Simplify & Translate: Translate complex digital marketing data and performance metrics into clear, actionable business insights.

Risk Sensing: Anticipate friction points, identify potential risks early, and resolve challenges before they become client issues.

Drive Satisfaction: Maintain high CSAT/NPS across your portfolio through rapid, high-quality communication and steady execution.

Execution & Delivery: Collaborate closely with internal specialist teams (Paid Search, SEO, Social, UX, Analytics) to ensure top-tier strategy execution and on-time campaign delivery.

Own Outcomes: Take active accountability for client growth, portfolio revenue, and account retention targets.

Identify Growth Signals: Spot upsell and cross-sell opportunities naturally by aligning agency capabilities with evolving client business needs.

Facilitate Strategic Reviews: Prepare and lead Quarterly Business Reviews (QBRs), strategic roadmap meetings, change orders, and contract renewals in partnership with Account Leadership.

Portfolio Efficiency: Efficiently manage a portfolio of 8–12 complex accounts without losing quality, accuracy, or personal warmth.

Commercial Operations: Manage billing changes, scoping, new service approvals, and estimate approvals with precision.

Project Tool Alignment: Utilize modern agency tools (Asana, Slack, CRMs, Analytics platforms) to keep projects, reporting, and team collaboration organized and transparent.

Direct experience working with franchise systems, co-ops, or multi-site organizations.

Hands-on experience facilitating Quarterly Business Reviews (QBRs) and executive presentations.

Familiarity with project management systems (Asana, Slack, PK4) and CRM systems (Salesforce preferred).

Strong background in upsell/cross-sell conversations and growth planning.

Industry Leadership: Top-Tier Franchise Marketing Supplier by Entrepreneur Magazine (2018–2024) and 2x Landy Award Winner.

Proven Growth: Named one of the Inc. 5000 Fastest-Growing Companies in America (2017–2024) and Fastest-Growing Private Companies in San Diego.

Great Culture: Recognized as one of the Best Places to Work in San Diego.

Remote Flexibility: 100% remote work environment supported by collaborative tools and clear processes.

Ignite Visibility is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status, or any other status protected by state or federal law.

Ignite Visibility is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.