Forward Deployment Engineer

• Build integrations between AI agents and enterprise systems including CRM, commerce platforms, knowledge bases, and operational systems.
• Develop APIs, services, and orchestration layers enabling agents to perform real business transactions.
• Implement multi-step workflows that coordinate API calls across multiple systems of record.
• Ensure secure, scalable, and reliable integrations across customer environments.

• Build full-stack solutions that support agent interactions including web interfaces, backend services, and integration layers.
• Develop prototypes and working applications that demonstrate end-to-end AI automation scenarios.
• Create reusable components and frameworks that accelerate development of new AI agent capabilities.
• Maintain and enhance demo environments and development environments used for solution innovation.

• Partner directly with customers to understand operational challenges and identify opportunities for AI-driven automation.
• Translate business requirements into technical architectures and working solutions.
• Build prototypes, proof-of-value implementations, and production-ready agent capabilities.
• Act as a trusted technical advisor to both business and technology stakeholders.

• Collaborate with product, engineering, and sales teams to identify product gaps and innovation opportunities.
• Prototype new capabilities that extend the NiCE AI platform.
• Provide direct field insights that inform product roadmap and future platform capabilities.
• Contribute reusable patterns, integrations, and architectures that improve future deployments.

• Design and build advanced technical demonstrations showcasing AI-driven customer experiences.
• Develop reusable demo frameworks and environments that illustrate enterprise use cases.
• Support sales engineering and presales teams in communicating the value of AI-driven customer engagement solutions.
• Enable internal teams with technical knowledge of AI agents, integrations, and platform capabilities.

Have you got what it takes?

• The AI Agent Engineer will work across several core technical domains: AI & Agent Systems Full Stack Development Enterprise Integrations

• Prompt engineering
• Agent orchestration frameworks
• Retrieval-augmented knowledge systems
• Conversational AI architecture
• Backend services and APIs
• Web and conversational interfaces
• Integration layers
• Data pipelines
• REST APIs and microservices
• CRM and business system integrations
• Knowledge systems and data stores
• Identity and access management

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!

As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.

If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 10568 Reporting into: Director of FDE Strategy Role Type: Individual Contributor

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.