Forward Deployed Engineer (Founding Customer Engineer)

This is a founding, first-non-founder hire at a seed-stage AI SaaS startup building conversational agents that run automated product demos for B2B go-to-market teams. You'll own every customer relationship and build the playbook for scaling from a small initial customer base to thousands. The role sits at the intersection of technical implementation, customer success, and product feedback — working directly with the CTO to shape what gets built.

Own end-to-end customer relationships from onboarding through ongoing success, including improving demo performance and driving adoption

Teach and coach AI agents on product positioning, buyer personas, pricing conversations, and sales workflows

Serve as the voice of the customer — analyze conversation logs and feedback to identify patterns and surface insights for the product team

Translate customer feedback into actionable product feature requests in close collaboration with engineering and the CTO

Build automation workflows and systems (scripting, APIs, low-code/no-code tools) to help the customer engineering function scale efficiently

Define and document the customer engineering playbook from scratch