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Our PM Team Leader plays a hands-on leadership role, guiding the Outbound Operations team day-to-day to keep pace with customer demand and the growth of the business. You will lead from the front, working alongside your team and setting the standard through your own actions, ensuring every task is performed to the highest standard.
As Team Leader, you’ll be the first point of contact for your team – coaching, mentoring and developing individuals so they can operate efficiently, safely and to target. You’ll build strong relationships with your people, understand their strengths and development areas, and champion a psychologically safe environment where everyone feels comfortable sharing and implementing ideas for continuous improvement. Compliance with WHS policies and keeping our people safe remains our highest priority.
Champion a Safety-First Culture: Proactively identify, assess, and mitigate workplace incidents and hazards to ensure a safe work environment for all employees.
Ensure WHS & Policy Adherence: Guarantee all staff are inducted and consistently comply with WHS, company policies, and relevant legislative requirements including COR
Maintain a Clean Work Environment: Ensure all warehouse areas (both inbound and outbound) are clean, organized, and free from debris and hazards.
Manage Material Handling Equipment (MHE): Log all MHE issues with vendors and ensure timely repairs to minimise downtime across both functions.
Streamline Daily Procedures: Oversee the accurate and efficient processing of start-of-day and end-of-day operations, ensuring staff adhere to all procedures.
Ensure Timely & Accurate Reporting: Provide regular, precise reports on operational performance for both inbound and outbound activities.
Monitor Quality Assurance: Work in conjunction with the QA team to ensure quality standards are met across all warehouse functions.
Optimize Efficiency: Identify areas of inefficiency and propose potential service improvements to enhance overall operations.
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Team Leadership & Development: Provide ongoing coaching and support to staff, promoting effectiveness and a positive work environment.
Support Performance Management: Manage the team performance against their respective KPIs.
Facilitate Team Toolbox Talks: Conduct regular toolbox talks
Outbound Operations
Oversee Outbound Flow: Lead and manage the picking, packing, dispatch, and staging teams to ensure optimal efficiency and timely dispatch.
Drive KPI Achievement: Motivate and guide your outbound team to consistently meet and exceed daily Key Performance Indicators.
Optimize Service & Customer Experience: Ensure every aspect of the outbound function achieves service targets. Deliver exceptional customer experience by maintaining a strict focus on fulfilling Next Day Delivery (NDD) orders to 100% satisfaction.
Manage Courier Logistics: Ensure all outbound freight is processed efficiently and shipped effectively to our partnered couriers.
Ensure Safe Vehicle Loading: Guarantee that the AP (Australia Post) truck is loaded safely and strictly adheres to all Chain of Responsibility (CoR) requirements.
Proactive Issue Resolution: Raise and address any issues with equipment, staffing, or stock with the Operations Manager immediately so as not to affect customer service levels.
Maintain Facility Standards: Ensure the warehouse is kept clean, organized, and free from hazards at all times.
Complete Operational Handovers: Ensure all end-of-day handover reports for outbound operations are thoroughly and accurately completed for a seamless shift transition.
Inbound Operations
Collaborate on Inbound Priorities: Work closely with the Day Shift Supervisor to strategically prioritise inbound workloads, ensuring a seamless flow of goods that maximises customer satisfaction.
Support Fulfilment Readiness: Provide an exceptional customer experience by ensuring incoming goods are processed, checked, and put away rapidly to prevent stock-outs and support the outbound fulfilment teams.
Promote Safety & Quality Standards: Effectively promote safety and proactiveness across the team, specifically focusing on pallet wrapping quality, strict racking standards, and safe forklift/MHE use.
Manage Inbound Workloads: Effectively control and distribute the daily workload of the Inbound Team to ensure a strong finish to the day, prioritizing the fulfillment of all Next Day Delivery (NDD) and other high-priority orders according to business needs.
Can commit to 5 days per week between Monday to Friday on the PM shift
Must have your own safety boots
Must be physically fit to perform all duties in the warehouse lifting up to 23 kgs repetitively
You are a reliable and collaborative team member
Safety is a non-negotiable for you and you are able to adhere to Safe Operating Procedures
You have a positive attitude and willingness to learn
We reckon our mission to help the world Pet Better is an important one, but also an incredibly fun and rewarding one. Becoming a Pet Circler means you’re committed to help shape an entire industry - it’s pretty exciting stuff. Here’s what we stand for:
We're better together
We operate with humble hearts and hungry minds
Pets matter' so pets and pet parents always have a seat at our table
We're instinctively curious. Always.
Our unique perspectives and expertise is our superpower - we value diversity in all forms. So, no matter your background, please apply if this role makes you excited to bring your full self to work each day.
Privately held Australian online pet retailer delivering food, medicines, supplies, and veterinary advice to pet parents.
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Mid
Hybrid
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