Forex Retention Specialist
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Key skills for this role
About the Role
TechNest Support Center seeks a Forex Retention Specialist to maintain and strengthen relationships with existing forex clients in Dubai. Responsibilities include managing client portfolios, providing market updates, and implementing retention strategies.
Key Skills for This Role
Responsibilities
- Maintain and strengthen relationships with existing forex clients through regular communication and account monitoring
- Manage client portfolios, provide market updates, address inquiries, and offer tailored solutions
- Handle retention campaigns, identify clients at risk of churn, and implement strategies to increase loyalty
- Collaborate with sales, customer support, and compliance teams to ensure seamless client experience
Requirements
- Strong client relationship management skills, including experience in retention, account management, or customer success within forex or financial services
- Solid understanding of forex trading concepts, financial markets, and related products
- Excellent communication and negotiation skills
- Analytical and problem solving skills
- Proficiency with CRM tools and office software
- Ability to work on site in Dubai
Full Job Posting
Role Description
- The Forex Retention Specialist is a full time, on site role based in Dubai.
- Focuses on maintaining and strengthening relationships with existing forex clients through regular communication, account monitoring, and proactive outreach.
- Day to day includes managing client portfolios, providing market updates, addressing inquiries, and offering tailored solutions.
Responsibilities
- Manage client portfolios, provide market updates, address inquiries, and offer tailored solutions to improve client satisfaction and trading engagement.
- Handle retention campaigns, identify clients at risk of churn, and implement strategies to increase loyalty and long term value.
- Collaborate with sales, customer support, and compliance teams to ensure a seamless client experience and adherence to regulatory standards.
Qualifications
- Strong client relationship management skills, including experience in retention, account management, or customer success within forex or financial services.
- Solid understanding of forex trading concepts, financial markets, and related products.
- Excellent communication and negotiation skills.
- Analytical and problem solving skills.
- Proficiency with CRM tools and office software.
- Ability to work on site in Dubai.
- Previous experience in forex, brokerage, or fintech environments is highly advantageous; multilingual skills are a plus.
- Relevant educational background in finance, economics, business, or a related field preferred.
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