Food & Beverage Training Manager
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Key skills for this role
Role Overview
The employer is seeking a Food & Beverage Training Manager to lead training strategy, learning programs, service standards, competency development, and performance improvement across food and beverage operations.
The role supports restaurants, bars, catering operations, outlets, venues, kitchens, and hospitality teams.
Key Skills for This Role
Full Job Posting
Role Overview
The employer is seeking a Food & Beverage Training Manager to lead training strategy, learning programs, service standards, competency development, and performance improvement across food and beverage operations.
The role supports restaurants, bars, catering operations, outlets, venues, kitchens, and hospitality teams.
Training and Learning Responsibilities
- Develop and implement comprehensive Food & Beverage training strategies aligned with operational and business objectives.
- Conduct training-needs assessments, identify competency gaps, and develop targeted learning plans.
- Design and deliver classroom, workshop, practical, coaching, e-learning, and on-the-job training.
- Create onboarding, induction, role-specific training plans, competency frameworks, learning paths, and certification requirements.
- Develop manuals, presentations, videos, job aids, checklists, assessments, and standard operating procedures.
Service, Operations, and Leadership
- Train employees on service standards, guest experience, product knowledge, food safety, hygiene, sanitation, allergens, and operational procedures.
- Deliver customer-service training covering communication, service recovery, complaint handling, personalization, and guest engagement.
- Develop commercial training covering suggestive selling, upselling, cross-selling, menu presentation, and revenue awareness.
- Support pre-opening training for new outlets, venues, restaurants, catering operations, and hospitality concepts.
- Develop leadership and supervisory programs and coach managers on performance management, team development, and service leadership.
Evaluation and Administration
- Evaluate training effectiveness through assessments, observations, audits, employee feedback, and operational performance data.
- Track attendance, completion, certification, assessment results, competency records, training calendars, and compliance documentation.
- Manage external training providers, consultants, subject-matter experts, and learning partners where required.
- Prepare reports covering training activity, completion, competency, effectiveness, costs, and business impact.
- Develop annual training budgets, monitor expenditure, and coordinate schedules to minimize operational disruption.
Ideal Candidate
- Proven experience designing and delivering Food & Beverage training programs.
- Strong practical understanding of restaurant, catering, hospitality, or F&B operations.
- Experience developing competency frameworks, training materials, assessments, and certification programs.
- Strong facilitation, presentation, coaching, instructional-design, analytical, organizational, and communication skills.
- Experience training multicultural and geographically distributed teams and developing supervisors, managers, trainers, and frontline employees.
- Excellent written and verbal communication skills in English.
Knowledge and Skills
- Knowledge of service standards, guest experience, food safety, operational procedures, hospitality quality, and adult-learning principles.
- Experience using learning-management systems, digital learning tools, presentation platforms, and technology-enabled training solutions.
- Ability to connect training outcomes to operational KPIs and support continuous improvement and organizational change.
Performance Measures
Performance measures include training completion, competency achievement, assessment scores, certification and compliance rates, guest satisfaction, service quality, complaint reduction, operational SOP compliance, and training cost control.
Additional measures include post-training performance improvement, employee retention, succession readiness, audit results, trainer performance, learning-management-system adoption, and time to competency.
Work Arrangement
- The source description states that the role is fully remote in the United Arab Emirates.
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