indeed
Floor Supervisor & CRM
Autowerks Car Care LLC
Dubai, UAE
Full Time
Manager
Onsite
AED 3,000/month / month
2 weeks ago
Automotive DetailingCRM SoftwareTeam LeadershipQuality ControlMicrosoft OfficeCustomer Service
Free
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Automotive DetailingCRM SoftwareTeam Leadership
About the Role
Autowerks Car Care LLC seeks an Automotive Detailing Studio Floor Supervisor to oversee daily operations, supervise technicians, and manage customer relationships. The role requires 3-5 years of automotive detailing experience and 2+ years supervisory experience.
Key Skills for This Role
Automotive DetailingCRM SoftwareTeam LeadershipQuality ControlMicrosoft OfficeCustomer Service
Responsibilities
- Supervise daily detailing operations and allocate work to technicians
- Manage customer appointments and service schedules using CRM system
- Conduct final quality inspections before vehicle delivery
- Train new employees on detailing techniques and quality standards
- Handle customer inquiries, complaints, and service recovery
- Monitor inventory levels and coordinate replenishment
- Prepare daily operational reports and track productivity
Requirements
- Diploma or Bachelor's degree in Automotive Technology, Business Administration, or related field (preferred)
- 3 5 years of experience in automotive detailing or workshop operations
- Minimum 2 years of supervisory experience
- Experience using CRM software and workshop management systems
- Valid driver's license (preferred)
Full Job Posting
Job Summary
- The Automotive Detailing Studio Floor Supervisor is responsible for overseeing daily operations, ensuring high quality workmanship, efficient workflow, and excellent customer service.
Key Responsibilities
- Supervise daily detailing operations and allocate work to technicians
- Monitor workflow to maximize productivity and minimize turnaround time
- Ensure all detailing services meet company quality standards
- Conduct final quality inspections before vehicle delivery
- Maintain a clean, safe, and organized workshop
- Ensure proper use and maintenance of detailing equipment and tools
- Monitor inventory levels and coordinate replenishment
- Enforce workplace safety policies and SOPs
Team Leadership
- Lead, motivate, and supervise detailing technicians
- Train new employees on detailing techniques, quality standards, and customer service
- Monitor employee performance and provide regular coaching
- Prepare daily work schedules and manage attendance
- Foster teamwork and accountability
Customer Relationship Management (CRM)
- Manage customer appointments and service schedules using CRM system
- Maintain accurate customer records and vehicle history
- Update customers on job progress and expected completion times
- Handle customer inquiries, complaints, and service recovery
- Conduct post service follow ups to ensure satisfaction
- Build long term customer relationships and encourage repeat business
- Coordinate service reminders, promotions, and retention campaigns
- Track customer feedback and identify improvement opportunities
Quality Control
- Inspect vehicles before, during, and after detailing
- Ensure all work complies with company quality standards
- Resolve quality issues before vehicle delivery
- Maintain detailed inspection reports and quality records
- Identify recurring issues and implement corrective actions
Administrative Responsibilities
- Prepare daily operational reports
- Track productivity and technician performance
- Monitor job completion times and workflow efficiency
- Coordinate with sales and customer service teams
- Support monthly operational and performance reporting
Required Qualifications
- Diploma or Bachelor's degree in Automotive Technology, Business Administration, or related field (preferred)
- 3–5 years of experience in automotive detailing or workshop operations
- Minimum 2 years of supervisory experience
- Experience using CRM software and workshop management systems
- Valid driver's license (preferred)
Required Skills
- Strong knowledge of automotive detailing processes and products
- Experience with ceramic coating, paint correction, PPF, and window tinting
- Leadership and team management skills
- Customer service and relationship management
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Problem solving and decision making skills
- Proficiency in CRM software and Microsoft Office
- Ability to work under pressure in a fast paced environment
- High attention to detail and commitment to quality
Key Performance Indicators (KPIs)
- Customer Satisfaction Score (CSAT)
- Customer retention and repeat business rate
- On time vehicle delivery percentage
- Quality inspection pass rate
- Number of customer complaints
- Technician productivity and efficiency
- Average job completion time
- CRM data accuracy and timely updates
- Upselling and service conversion rate
- Inventory accuracy and material usage
Working Conditions
- Full time position
- Based in an automotive detailing studio/workshop
- Requires standing, walking, and inspecting vehicles throughout the day
- May require weekend or extended working hours during peak periods
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