Floor Manager - Abu Dhabi The Grove
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Key skills for this role
About the Role
Golden Goose seeks a Floor Manager for its Abu Dhabi store to support the management team in achieving sales goals, providing excellent customer service, and overseeing daily operations.
Key Skills for This Role
Responsibilities
- Collaborate with management to achieve sales objectives by implementing sales strategies and monitoring KPIs
- Support management in guiding the team to achieve commercial targets and ensure customer satisfaction
- Actively participate in sales process and customer interaction, providing product information and implementing up selling and cross selling strategies
- Enhance customer satisfaction and build strong customer relationships through follow up and personalized experiences
- Act as a brand ambassador and engage with the community
- Drive omnichannel sales using available tools and technology
- Ensure team proactively manages clienteling activities in coordination with CRM department
- Maintain store presentation and visual display standards
- Train the team on collections and categories
- Assist management in overseeing daily store operations including opening/closing, security, cash handling, and compliance
Requirements
- Fluency in English
- Sales background with previous experience in retail sector in a similar role
- Strong communication skills
- Problem solving skills
- Team player
- Effective time management
Full Job Posting
Description
- We are looking for a passionate talent to build our customer experience.
- The candidate will join the store team located in Abu Dhabi.
- The position will report directly to the Store Manager.
Mission
- The Floor Manager supports the management team in organizing, planning, and implementing strategies to achieve sales goals.
- They provide excellent customer service by assisting customers, addressing questions, and resolving any issues.
- The Floor Manager also helps monitor sales performance and assists with team training when needed.
Essential Duties And Responsibilities
- Collaborate closely with the Management to achieve sales objectives by implementing sales strategies and monitoring main sales KPI’s
- Support the Management in guiding the team in order to achieve commercial targets, granting customer satisfaction and the respect of the qualitative standard
- Actively participate in the sales process and in customer interaction by providing detailed product information, suggesting complementary items, and implementing up selling and cross selling strategies
- Support the team in providing customer insight about pricing and timing of all store services available
- Enhance customer satisfaction and ensure strong customer relationships are built, through constant follow up with the team, by listening customer feedback, and building personalized customer experiences
- Build relationships with our community and act as a Brand Ambassador and as an example for the team by engaging in customer interactions
- Ensure a high level of customer satisfaction, driving database development, and ensuring that customers are properly registered on the Golden App for effective customer segmentation and profiling
- Drive Omni channel sales in a fast paced environment by utilizing all available tools and technology
- Ensure that the team proactively manage clienteling activities in coordination with CRM department
- Acting as a brand ambassador, convey the brand’s vision and heritage to colleagues and clients, representing its values and shares with the team helpful insight about iconic products/elements
- Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are showcased accordingly with the brand's image and standards to boost sales
- Is always prepared on training manual on all GG collections and categories and is able to train the team
Key Requirements
- Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
- Sales background: previous experience preferably in retail sector in similar role
- Strong communication skills, with the ability to listen actively and engage thoughtfully
- A problem solver who can identify issues, evaluate solutions, and make informed decisions
- A team player who values collaboration and can work towards common goals
- Effective time management, prioritizing tasks efficiently
Location
- Abu Dhabi The Grove
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