Assistant Store Manager - Abu Dhabi The Grove
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Key skills for this role
About the Role
Golden Goose is seeking an Assistant Store Manager for its Abu Dhabi The Grove location. The role supports the Store Manager in achieving sales goals, delivering elevated customer service, and overseeing store operations.
Key Skills for This Role
Responsibilities
- Collaborate with Store Manager to achieve sales objectives and implement sales strategies
- Support Store Manager in guiding the team to achieve commercial targets and customer satisfaction
- Actively participate in sales process, providing product information and implementing up selling/cross selling
- Enhance customer satisfaction and build strong customer relationships
- Ensure team proactively manages clienteling activities in coordination with CRM department
- Act as brand ambassador, conveying brand vision and heritage
- Contribute to store presentation and visual display standards
- Support Store Manager in inspiring the team through training follow up
- Ensure staff grooming, professionalism, and product knowledge
- Support Store Manager in overseeing staffing for open positions
- Supervise and coordinate store activities for smooth operations and SOP compliance
- Ensure corporate rules, governance, compliance (GDPR), and Health & Safety are in place
Requirements
- Fluency in English
- Previous experience in retail sector in a similar role
- Strong communication skills
- Problem solving ability
- Team player
- Effective time management
Full Job Posting
Description
- We are looking for a passionate talent to build our customer experience.
- The candidate will join the store team located in Abu Dhabi The Grove.
- The position will report directly to the Store Manager.
MISSION
- The Assistant Manager supports the Store Manager in organizing, planning, and implementing strategies to achieve sales goals and overall store success.
- Providing an elevated level of customer service by assisting customers, addressing questions, and resolving issues.
- Supports the Store Manager in monitoring staff performance, providing training and guidance.
Essential Duties And Responsibilities
- Collaborate closely with the Store Manager to achieve sales objectives by implementing sales strategies, monitoring main sales KPI’s and driving Omni channel sales.
- Support the Store Manager in guiding the team to achieve commercial targets, granting customer satisfaction and the respect of qualitative standards.
- Actively participate in the sales process, ensuring elevated standards of customer satisfaction by providing detailed product information, suggesting complementary items, implementing up selling, cross selling strategies.
- Enhance customer satisfaction and ensure strong customer relationships are built by listening customer feedback, building personalized customer experiences, driving database development.
- Ensure that the team proactively manage clienteling activities in coordination with CRM department.
- Acting as a brand ambassador, conveys the brand’s vision and heritage to colleagues and clients.
- Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards.
- Support the Store Manager and inspire the team by ensuring the in store follow up after trainings.
- Assure staff is groomed, welcoming, professional, and always well prepared on product and brand identity.
- Support the Store Manager in overseeing staffing for open positions.
- Supervise and coordinate all store activities to ensure smooth execution of operational tasks and achievement of predetermined objectives, with focus on SOP.
- Make sure corporate rules and regulations, concerning business, governance, Compliance (GDPR) and Health & Safety are put in place.
Key Requirements
- Fluency in English. Additional language knowledge will be considered as a plus.
- Sales background: previous experience preferably in retail sector in similar role.
- Strong communication skills, with the ability to listen actively and engage thoughtfully.
- A problem solver who can identify issues, evaluate solutions, and make informed decisions.
- A team player who values collaboration and can work towards common goals.
- Effective time management, prioritizing tasks efficiently.
- Location: Abu Dhabi The Grove.
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