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Assistant Store Manager - Abu Dhabi The Grove

Golden Goose
Abu Dhabi, UAE
Full Time
Manager
Onsite
1 months ago
Sales strategyCustomer serviceTeam leadershipVisual merchandisingInventory managementCRM
Free

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Sales strategyCustomer serviceTeam leadership
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Description

  • We are looking for a passionate talent to build our customer experience.
  • The candidate will join the store team located in Abu Dhabi The Grove.
  • The position will report directly to the Store Manager.

MISSION

  • The Assistant Manager supports the Store Manager in organizing, planning, and implementing strategies to achieve sales goals and overall store success.
  • Providing an elevated level of customer service by assisting customers, addressing questions, and resolving issues.
  • Supports the Store Manager in monitoring staff performance, providing training and guidance.

Essential Duties And Responsibilities

  • Collaborate closely with the Store Manager to achieve sales objectives by implementing sales strategies, monitoring main sales KPI’s and driving Omni channel sales.
  • Support the Store Manager in guiding the team to achieve commercial targets, granting customer satisfaction and the respect of qualitative standards.
  • Actively participate in the sales process, ensuring elevated standards of customer satisfaction by providing detailed product information, suggesting complementary items, implementing up selling, cross selling strategies.
  • Enhance customer satisfaction and ensure strong customer relationships are built by listening customer feedback, building personalized customer experiences, driving database development.
  • Ensure that the team proactively manage clienteling activities in coordination with CRM department.
  • Acting as a brand ambassador, conveys the brand’s vision and heritage to colleagues and clients.
  • Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards.
  • Support the Store Manager and inspire the team by ensuring the in store follow up after trainings.
  • Assure staff is groomed, welcoming, professional, and always well prepared on product and brand identity.
  • Support the Store Manager in overseeing staffing for open positions.
  • Supervise and coordinate all store activities to ensure smooth execution of operational tasks and achievement of predetermined objectives, with focus on SOP.
  • Make sure corporate rules and regulations, concerning business, governance, Compliance (GDPR) and Health & Safety are put in place.

Key Requirements

  • Fluency in English. Additional language knowledge will be considered as a plus.
  • Sales background: previous experience preferably in retail sector in similar role.
  • Strong communication skills, with the ability to listen actively and engage thoughtfully.
  • A problem solver who can identify issues, evaluate solutions, and make informed decisions.
  • A team player who values collaboration and can work towards common goals.
  • Effective time management, prioritizing tasks efficiently.
  • Location: Abu Dhabi The Grove.

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