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Floor Manager
Time Out
Abu Dhabi, UAE
Full Time
Manager
Onsite
2 weeks ago
Operations ManagementGuest ServiceTeam LeadershipPOS SystemsInventory ManagementCost Control
Free
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Operations ManagementGuest ServiceTeam Leadership
About the Role
Time Out Market Abu Dhabi seeks a Market Floor Manager to lead daily operations, ensure guest satisfaction, and drive financial performance. The role requires 3+ years of supervisory experience in high-volume F&B environments.
Key Skills for This Role
Operations ManagementGuest ServiceTeam LeadershipPOS SystemsInventory ManagementCost Control
Responsibilities
- Lead by example on the floor, ensuring warm, professional, and efficient service.
- Resolve guest concerns promptly and professionally, turning challenges into positive experiences.
- Uphold and enforce company service standards, brand guidelines, and hospitality culture.
- Monitor guest satisfaction on all levels, including social media platforms.
- Oversee daily floor operations, ensuring smooth communication between bar, kitchen, and service staff.
- Monitor table flow and seating to maximize turnover while maintaining guest satisfaction.
- Maintain cleanliness, safety, and compliance with all health, hygiene, and licensing regulations.
- Ensure efficient use of POS systems, cash handling, and reporting procedures.
- Maintain the highest standards of food and beverage quality, guest service, cost control and consistency.
- Conduct pre shift meetings and assist team members with any inquiries.
- Develop and implement operating standards, policies and procedures.
- Assign and instruct employees in details of their work, observe performance and encourage improvement.
Requirements
- 3+ years proven experience in a supervisory or managerial role within a high volume F&B environment (restaurants, bars, or hotels).
- Previous experience working within a hospitality group or multi outlet operation preferred.
- Strong knowledge of service standards, health & safety, and food hygiene compliance.
- Proficiency in POS systems, reservations platforms, and staff scheduling software.
- Exceptional leadership, team management, and communication skills.
- Guest first mindset with a passion for hospitality.
- Highly organized with excellent multitasking abilities.
- Strong problem solving and conflict resolution skills.
- Commercially aware with an understanding of sales drivers and cost control.
- Professional, reliable, and adaptable in a fast paced environment.
Full Job Posting
Role Overview
- Our Market Floor Managers are critical operational leaders who ensure smooth daily operations, uphold brand standards, and drive both guest satisfaction and staff performance.
- Our Market Managers take the lead in ensuring that the best of the city under one roof provides each of our guests a memorable experience with each visit.
Key Responsibilities
- Lead by example on the floor, ensuring warm, professional, and efficient service.
- Resolve guest concerns promptly and professionally, turning challenges into positive experiences.
- Uphold and enforce company service standards, brand guidelines, and hospitality culture.
- Monitor guest satisfaction on all levels, including social media platforms
- Oversee daily floor operations, ensuring smooth communication between bar, kitchen, and service staff.
- Monitor table flow and seating to maximize turnover while maintaining guest satisfaction.
- Maintain cleanliness, safety, and compliance with all health, hygiene, and licensing regulations.
- Ensure efficient use of POS systems, cash handling, and reporting procedures.
- Maintain the highest standards of food and beverage quality, guest service, cost control and consistency in accordance with company’s expectations.
- Conduct pre shift meetings and assist team members with any inquiries
- Develop and implement operating standards, policies and procedures to be followed by the management team
- Assign and instruct the employees in details of their work. Observe performance and encourage improvement where necessary.
Business & Financial Performance
- Support management in achieving revenue targets, controlling labor costs, and minimizing wastage.
- Drive upselling initiatives and promote menu specials or group promotions.
- Monitor and report on key performance indicators (KPIs), providing feedback and solutions.
- Work closely with the Assistant General Manager, Public Relations and Marketing teams on plans that result in optimum recognition and maximizing number of covers for the Market
- Ensure proper inventory levels are maintained for facilitating proper restaurant operations, establish and enforce strict inventory controls, and participate in monthly inventory reconciliations.
- Maximize restaurant profitability; monitor the use of controls to ensure they remain effective
- Monitor labor costs and monitor the restaurant’s budget to ensure efficient operations, including achieving budgeted revenue and labor expenses are being met
Who we are looking for:
- 3+ years proven experience in a supervisory or managerial role within a high volume F&B environment (restaurants, bars, or hotels).
- Previous experience working within a hospitality group or multi outlet operation preferred.
- Strong knowledge of service standards, health & safety, and food hygiene compliance.
- Proficiency in POS systems, reservations platforms, and staff scheduling software
- Exceptional leadership, team management, and communication skills.
- Guest first mindset with a passion for hospitality.
- Highly organized with excellent multitasking abilities.
- Strong problem solving and conflict resolution skills.
- Commercially aware with an understanding of sales drivers and cost control.
- Professional, reliable, and adaptable in a fast paced environment
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