Floor Manager
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Key skills for this role
About the Role
Time Out Market Abu Dhabi seeks a Market Floor Manager to oversee daily operations, uphold brand standards, and drive guest satisfaction. The role requires strong leadership in a high-volume F&B environment, managing staff, ensuring compliance, and supporting financial performance.
Key Skills for This Role
Responsibilities
- Lead by example on the floor, ensuring warm, professional, and efficient service
- Resolve guest concerns promptly and professionally
- Uphold and enforce company service standards, brand guidelines, and hospitality culture
- Oversee daily floor operations, ensuring smooth communication between bar, kitchen, and service staff
- Monitor table flow and seating to maximize turnover while maintaining guest satisfaction
- Maintain cleanliness, safety, and compliance with health, hygiene, and licensing regulations
- Ensure efficient use of POS systems, cash handling, and reporting procedures
- Conduct pre shift meetings and assist team members with inquiries
- Develop and implement operating standards, policies, and procedures
- Process weekly schedule and payroll for hourly staff
- Support management in achieving revenue targets, controlling labor costs, and minimizing wastage
- Monitor and report on key performance indicators (KPIs)
Requirements
- 3+ years proven experience in a supervisory or managerial role within a high volume F&B environment
- Strong knowledge of service standards, health & safety, and food hygiene compliance
- Proficiency in POS systems, reservations platforms, and staff scheduling software
- Exceptional leadership, team management, and communication skills
- Guest first mindset with a passion for hospitality
- Highly organized with excellent multitasking abilities
- Strong problem solving and conflict resolution skills
- Commercially aware with understanding of sales drivers and cost control
Full Job Posting
Role Overview
- Market Floor Managers are critical operational leaders who ensure smooth daily operations, uphold brand standards, and drive guest satisfaction and staff performance.
- They should showcase a blend of operational expertise, leadership skills, and guest centric mindset.
Key Responsibilities
- Lead by example on the floor, ensuring warm, professional, and efficient service.
- Resolve guest concerns promptly and professionally.
- Uphold and enforce company service standards, brand guidelines, and hospitality culture.
- Monitor guest satisfaction on all levels, including social media platforms.
- Oversee daily floor operations, ensuring smooth communication between bar, kitchen, and service staff.
- Monitor table flow and seating to maximize turnover while maintaining guest satisfaction.
- Maintain cleanliness, safety, and compliance with all health, hygiene, and licensing regulations.
- Ensure efficient use of POS systems, cash handling, and reporting procedures.
- Conduct pre shift meetings and assist team members with inquiries.
- Develop and implement operating standards, policies and procedures.
- Assign and instruct employees in details of their work.
- Process weekly schedule and payroll for hourly staff.
Who we are looking for
- 3+ years proven experience in a supervisory or managerial role within a high volume F&B environment.
- Previous experience within a hospitality group or multi outlet operation preferred.
- Strong knowledge of service standards, health & safety, and food hygiene compliance.
- Proficiency in POS systems, reservations platforms, and staff scheduling software.
- Exceptional leadership, team management, and communication skills.
- Guest first mindset with a passion for hospitality.
- Highly organized with excellent multitasking abilities.
- Strong problem solving and conflict resolution skills.
- Commercially aware with an understanding of sales drivers and cost control.
- Professional, reliable, and adaptable in a fast paced environment.
About our culture
- Time Out Group believes in diversity and equal opportunity for all people.
- Time Out Market is the world's first editorially curated food and cultural market.
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