Flight Dispatch / Key Account Executive | DC Aviation Al Futtaim

Overview

Key Account

• Act as the key interface between the customer and all relevant departments in the company.
• Requires a high degree of customer service and respond timely by phone and email.
• Responsibility and accountability for assigned accounts and provide day-to-day support by handling customer inquiries and issues.
• Coordinate flight requests from the owner and liaise with OCC, Crew Planning and Maintenance.
• Coordinate flight requests through OCC in relation to operational flights for all crew members including visa requests etc.
• Coordinate maintenance schedule with the owner.
• Coordinate with the Finance department on invoicing.
• Proactively communicating with internal and external customers to ensure customer satisfaction.
• Problem solving Initiative and resolve issues with little direction
• Establishing and maintaining successful customer service relationships
• Assist with charter Sales enquiries and setting up of flights.

Flight Dispatch

• Manage all customer requests on early and late shifts and weekends
• Coordinate all handling activities including 3rd party services through the German Operations Control Center
• Dispatch all DCAF managed aircrafts according to the UAE GCAA CAR OPS, duties outlined under (but not limited to) CAR-OPS 1.080 in shift duty
• Allocate all Ground Operations tasks and co-ordinate all resources through the German Operations Control center
• Ensure maximum consideration is given to customer service standards at all times
• Collate and distribute and crew briefings according to the GCAA Dispatch checklist
• Distributes various reports to relevant departments as and when required.
• Deal with all client problems on an on-going basis
• Monitor flight progress (Flight watch)
• Organization of all required support for aircraft and crew members through Crew Services & OCC.
• Organization of required briefing packages according to general legal and company requirements in advance of schedule through the Operations Control Center
• Keeping of the loop of information with crew scheduling / license control /sales & marketing and crew members about any changes in aircraft schedule
• Consideration of downgraded aircraft equipment (Application of Minimum Equipment List) for the briefing package and information of the Operations Control Center in advance