jazzhr
Fire Alarm Service Supervisor
Integrity Fire Safety Services
Basalt, USA
Full-time
Senior Level
Onsite
Discovered 1 weeks ago
Free
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Team Leadership & Supervision
- Direct, schedule, and support fire alarm service technicians in the field.
- Provide technical guidance and assist with troubleshooting complex service issues.
- Conduct ride-alongs, jobsite visits, and performance evaluations to ensure quality standards are met.
- Mentor and develop technicians to improve technical skills and efficiency.
Service Operations Oversight
- Assign service work orders, monitor job progress, and ensure deadlines are met.
- Review completed service reports for accuracy, completeness, and compliance.
- Coordinate emergency service response and ensure proper coverage for on-call schedules.
- Manage workloads to maintain efficiency and customer satisfaction.
Quality Assurance & Compliance
- Verify that all service work is performed in accordance with NFPA 72 and applicable codes.
- Ensure accurate documentation of system conditions, deficiencies, and repairs.
- Maintain compliance with OSHA safety standards and company safety policies.
Customer Relations
- Act as the primary point of escalation for customer concerns or service-related issues.
- Work closely with clients to schedule service visits, explain inspection results, and provide repair recommendations.
- Support sales and estimating teams by providing technical insight for repair proposals.
Administrative & Reporting
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