Field Services Technician I

Role Overview

Key Responsibilities

• Respond to IT service tickets using documented procedures and supervision.
• Provide onsite and remote support for desktops, laptops, peripherals, and mobile devices.
• Troubleshoot common hardware and software issues and escalate unresolved problems.
• Assist with workstation imaging, deployment, recovery, re-imaging, and e-waste processes.
• Maintain ticket documentation, asset records, inventory, labels, tags, and stock tracking.
• Perform AV checks, conference room technology setup, and room readiness tasks.
• Follow safety protocols, SOPs, change and incident management, and client-specific guidelines.
• Communicate clearly and professionally with users while delivering customer-focused service.

Education and Requirements

• High school diploma or GED is required.
• IT-related coursework or vocational training is preferred.
• CompTIA A+, Google IT Support Certificate, or a similar entry-level credential is a plus.
• Knowledge of Windows 10/11, macOS, basic Linux, mobile platforms, networking, and ITSM tools is expected.
• The role requires regularly lifting and carrying up to 50 lbs (22 kg).

Technical Skills

• Troubleshooting and deployment of desktops, laptops, and peripherals.
• Basic AV and conference room technology support.
• ITSM and ticketing platforms such as ServiceNow or Jira.
• Device imaging tools such as SCCM, JAMF, or MDT.
• Inventory and asset tracking for IT equipment lifecycle management.

Work Environment

• This is a 100% onsite role with mandatory presence during working hours.
• Work is primarily performed in offices, data centers, and AV-equipped conference rooms.
• Occasional local travel may be required across multi-building campuses or nearby sites.
• The role includes frequent standing, walking, bending, kneeling, crouching, reaching, and working in tight spaces.