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Field Services Representative
GE HealthCare
CAN
Full-time
Mid
Onsite
Discovered 3 weeks ago
Diagnostic Imagingtest equipment
Free
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Diagnostic Imagingtest equipment
Key Skills for This Role
Diagnostic Imagingtest equipment
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Responsibilities
- Provide direct technical service on customers installed base equipment, including preventative and remedial service, installation, calibration to factory and customer specifications, and the completion of all required documentation to meet government, business and audit requirements.
- Provide technical support outside of normal business hours and be available for call if required.
- Provide technical service (emergency, remedial, and preventative), screening, documenting service calls, and analyzing service history.
- Manage repair parts cycle times to business targets
- Maintain customer service logs and internal service records
- Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
- Maintain tools and test equipment properly and ensuring they are calibrated
- Meet Quality Management System and Environment Health and Safety requirements
- Utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
- Participate in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs
- Integrate into the hospital culture and work in conjunction with existing hospital resources to optimize the service delivery process for equipment covered under our Maintenance Service and Strategic Alliance Agreements.
- Develop an advisory and consultative role with your primary assigned hospitals.
- Liaise with local Field Customer Team, Technical Account Manager, and Account Manager at technical and business levels to provide efficient service delivery in customer accounts within assigned area
Qualifications
- Technical Diploma in Electronics Engineering or equivalent experience or training.
- Candidate should have a proven track record of superior customer service skills and the ability to effectively communicate across multiple levels, both internally and externally.
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