Field Service Engineering & Product Liability Manager
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Key skills for this role
About the Role
General Motors Middle East Operations seeks a Field Service Engineering & Product Liability Manager to lead field service engineering, product safety investigations, and technical assistance governance.
Key Skills for This Role
Responsibilities
- Lead regional response to complex TAC and field technical escalations and ensure disciplined follow up until closure
- Lead product safety and liability investigations from intake through closure, including field visits and evidence gathering
- Partner with Platform Engineering and Quality to move issues from symptom identification to root cause and corrective action
- Build clear fact patterns on thermal incidents, crashes, and other product related cases
- Establish and maintain governance routines (KPIs, case trackers, escalation meetings) and coach the team
Requirements
- Bachelor's degree in Mechanical Engineering or equivalent
- 8 10 years professional experience in automotive technical service, including at least 5 years hands on technical experience on GM vehicles
- Strong depth in automotive technology, engineering principles, field diagnostics, and service practices
- Demonstrated ability to manage complex technical cases and cross functional escalations
- Arabic language proficiency (spoken and written) is mandatory
Full Job Posting
Job Description
- Work Arrangement: Hybrid – report to office three times per week.
- The Field Service Engineering & Product Liability Manager will lead field service engineering activities, product safety investigations, and technical assistance governance across GM Middle East Operations.
What You’ll Do
- Lead regional response to complex TAC and field technical escalations.
- Lead product safety and liability investigations from intake through closure.
- Partner with Platform Engineering and Quality for root cause and corrective action.
- Build clear fact patterns on thermal incidents, crashes, and other product related cases.
- Interview customers or dealer personnel when required.
- Prepare investigation reports with strong technical logic and recommendations.
- Establish and maintain governance routines and coach the team.
Your Skills & Abilities
- Bachelor’s degree in Mechanical Engineering (or equivalent).
- 8–10 years professional experience in automotive technical service, including at least 5 years hands on technical experience on GM vehicles.
- Strong depth in automotive technology, engineering principles, field diagnostics, and service practices.
- Demonstrated ability to manage complex technical cases and cross functional escalations.
- Strong stakeholder management capability.
- Ability to simplify complex technical topics.
- Arabic language proficiency (spoken and written) is mandatory.
What Will Give You A Competitive Edge
- Engineering degree with automotive specialization.
- MBA (or equivalent) is an added value.
- Experience leading governance routines such as KPI reviews and escalation meetings.
About GM
- Vision: Zero Crashes, Zero Emissions and Zero Congestion.
Why Join Us
- Inclusive workplace fostering belonging.
- Equal employment opportunities.
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