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Field Service Engineer - Stoke

Virgin Media O2
Stoke-On-Trent, QAT
Full Time
Entry
Field
4 weeks ago
Broadband InstallationTV InstallationPhone Service InstallationTechnical TroubleshootingCustomer ServiceProblem Solving
Free

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Broadband InstallationTV InstallationPhone Service Installation
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Summary

  • You may think that a Field Service Engineer sounds technical, and in part, it is but this role is so much more than that. It’s about connecting people with what matters most.
  • You’ll be out and about, travelling to different locations and meeting new people every day.
  • No two days are the same. One day, you could be installing cutting edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online.
  • You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
  • No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join.

What You’ll Do

  • Install and maintain broadband, TV, and phone services to customers' homes.
  • Quickly resolve technical issues, ensuring customers stay connected to what matters most.
  • Provide exceptional service that leaves every customer satisfied and smiling.
  • Work independently with the backing of a supportive team, always there to help you deliver your best.

The must haves

  • A UK manual driving licence.
  • Confidence working at heights and outdoors in all weather conditions.
  • To live in one of the specified postcodes above.

The other stuff we are looking for

  • A problem solving mindset and a passion for helping customers.
  • A methodical, organized approach to work.
  • The ability to be composed and adapt to any situation.

What's in it for you

  • A starting salary of £29,000 with the potential to earn up to £36,200 through on target earnings (£4,700 overtime + £2,500 commission).
  • Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
  • Market leading maternity, paternity, neonatal, and carers leave policies.
  • 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
  • A 4 day working week – After training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
  • Up to 10% employer pension contributions and life insurance.

Next steps

  • Complete our quick online application and video assessment.
  • If successful, chat with one of our friendly recruiters to learn more.
  • Attend an interview with a manager to see if we’re a great match.

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