Field Service Engineer

Essential Responsibilities

• Lead and execute the installation, configuration and commissioning of GE HealthCare medical equipment across the CT, NM, PET and RP modalities, ensuring all installations are completed to the highest quality standards, regulatory requirements and customer expectations.
• Diagnose and resolve complex equipment faults through advanced troubleshooting techniques, remote diagnostics and comprehensive root cause analysis, considering technical, operational, environmental and user-related factors.
• Perform advanced preventative maintenance activities
• Take ownership of customer issues from initial identification through to final resolution, coordinating with Online Engineers, Regional Support Engineers, Senior Field Engineers and other stakeholders as required.
• Participate in Level 2 escalation activities for difficult technical issues, contributing expertise to local escalation teams and supporting Regional Support Engineers in resolving critical customer incidents.
• Lead customer communications during installations, major service events and escalations, acting as the primary technical point of contact and ensuring customers are regularly informed of progress and outcomes.
• Lead the execution of Field Modification Instructions (FMIs), ensuring all actions are completed within required timeframes and documentation and reporting obligations are met.
• Serve as a role model for administrative excellence through accurate and timely completion of service documentation, debriefing, parts management, asset tracking and performance metrics.
• Escalate recurring equipment failures, service risks and missed response targets, providing clear recommendations to Service Management regarding corrective actions and ongoing customer support requirements.
• Maintain strong awareness of customer needs, equipment performance and commercial opportunities, partnering with account managers to support contract retention, service growth and on-demand revenue opportunities.
• Contribute to the continuous improvement of Environmental Health & Safety (EHS) policies, procedures and safe work practices, ensuring compliance with company and customer requirements.
• Lead, coach and mentor less experienced Field Service Engineers through technical guidance, knowledge sharing, field training and best-practice development.